HCM Support

4 weeks ago


Navi Mumbai, India Randstad Full time

Roles and Responsibilities:


• Handle the administration of ERP/HCM L1 support services.


• Ensure accurate and timely resolution of support issues.


• Coordinate with stakeholders to schedule and organize support activities.


• Monitor and track support requests and resolutions.


• Provide administrative support to the support team.


• Generate reports on support activities and outcomes.


• Address user queries and provide assistance as needed.

Key Deliverables:


• Efficient and accurate support administration.


• Timely resolution of support issues.


• Positive feedback from users and stakeholders.


• Accurate and comprehensive reporting on support activities.

Key Functional and Operational Skills:


• Strong administrative and organizational skills.


• Effective communication and customer service skills.


• Knowledge of ERP/HCM support administration processes.


• Proficiency in Oracle Fusion or SuccessFactors HCM.


• Attention to detail and accuracy.


• Ability to manage multiple tasks and priorities.

Education Qualifications:


• Bachelors Degree in Computer Science, Information Systems, or a related field.


• Strong background in business process analysis and ERP systems



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