ERP HCM Support Senior Manager

2 weeks ago

Navi Mumbai, India InfyStrat Full time

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.

Roles and Responsibilities:

  • Lead and manage the ERP/HCM L1 support operations.
  • Develop and implement support frameworks and processes.
  • Collaborate with global stakeholders to align support strategies with business objectives.
  • Oversee the resolution of complex support issues and escalations.
  • Ensure compliance with global support standards and practices.
  • Manage a team of support professionals, providing guidance and support.
  • Monitor and report on the effectiveness of support operations.
  • Drive continuous improvement in support processes and systems.

Key Deliverables:

  • Successful implementation of support frameworks and processes.
  • High stakeholder satisfaction and engagement.
  • Efficient resolution of support issues and escalations.
  • Regular reports on support operations and their impact.

Key Functional and Operational Skills:

  • Strong leadership and team management skills.
  • Excellent stakeholder management and communication skills.
  • In-depth knowledge of ERP/HCM support operations.
  • Proficiency in Oracle Fusion or SuccessFactors HCM.
  • Strategic thinking and problem-solving abilities.
  • Ability to work in a fast-paced, dynamic environment.

Education Qualifications:

  • Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
  • certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial
  • Advanced degrees such as an MBA  or a Master’s in Information Systems  can be advantageous

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