HCM ERP Support Service

2 weeks ago

Navi Mumbai, India InfyStrat Full time

Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team.

Roles and Responsibilities:

  • Handle the administration of ERP/HCM L1 support services.
  • Ensure accurate and timely resolution of support issues.
  • Coordinate with stakeholders to schedule and organize support activities.
  • Monitor and track support requests and resolutions.
  • Provide administrative support to the support team.
  • Generate reports on support activities and outcomes.
  • Address user queries and provide assistance as needed.

Key Deliverables:

  • Efficient and accurate support administration.
  • Timely resolution of support issues.
  • Positive feedback from users and stakeholders.
  • Accurate and comprehensive reporting on support activities.

Key Functional and Operational Skills:

  • Strong administrative and organizational skills.
  • Effective communication and customer service skills.
  • Knowledge of ERP/HCM support administration processes.
  • Proficiency in Oracle Fusion or SuccessFactors HCM.
  • Attention to detail and accuracy.
  • Ability to manage multiple tasks and priorities.

Education Qualifications:

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.
  • Strong background in business process analysis and ERP systems

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