ERP HCM Support Senior Manager

6 days ago

Navi Mumbai Mumbai India InfyStrat Software Services Full time

Job Description Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: - Lead and manage the ERP/HCM L1 support operations - Develop and implement support frameworks and processes - Collaborate with global stakeholders to align support strategies with business objectives - Oversee the resolution of complex support issues and escalations - Ensure compliance with global support standards and practices - Manage a team of support professionals, providing guidance and support - Monitor and report on the effectiveness of support operations - Drive continuous improvement in support processes and systems Key Deliverables: - Successful implementation of support frameworks and processes - High stakeholder satisfaction and engagement - Efficient resolution of support issues and escalations - Regular reports on support operations and their impact Key Functional and Operational Skills: - Strong leadership and team management skills - Excellent stakeholder management and communication skills - In-depth knowledge of ERP/HCM support operations - Proficiency in Oracle Fusion or SuccessFactors HCM - Strategic thinking and problem-solving abilities - Ability to work in a fast-paced, dynamic environment Education Qualifications: - Bachelor's degree in computer science, Information Technology, Business Administration, or a related field - certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial - Advanced degrees such as an MBA or a Master's in Information Systems can be advantageous

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