Sales Operations Coordinator

2 days ago

Hyderabad, India Cummins West Africa Limited Full time

Description
This role supports the sales and service teams by managing billing operations, payment collections, and sales reporting. The position involves coordination with internal stakeholders and external customers to ensure accurate and timely invoice processing, system administration, and data analysis. The ideal candidate will be detail-oriented, collaborative, and capable of managing multiple administrative and customer-facing tasks.

Key Responsibilities
Billing & Collections

  • Review service reports, delivery challans, and purchase orders to generate accurate billing instructions (BI).
  • Submit invoices to customers with all required documentation.
  • Follow up persistently to ensure timely payment collection as per due dates.
  • Understand individual customer billing processes and tailor submissions accordingly.

Sales Support & Reporting

  • Run and consolidate sales reports using predefined templates.
  • Support forecasting by gathering and organizing data from internal systems.
  • Conduct internal and external data analysis using tools and secondary research sources.
  • Assist in system administration tasks (e.g., Salesforce, BMS, WWSPS, Portals).

Administrative Coordination

  • Collaborate with cross-functional teams to resolve billing or payment-related issues.
  • Meet weekly and monthly BI submission and collection targets.
  • Ensure compliance with internal procedures and customer requirements.

Responsibilities
Qualifications

  • High school diploma or equivalent; additional certifications in business administration or finance are a plus.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Core Competencies

  • Action Oriented – Takes initiative with urgency and enthusiasm.
  • Collaborates – Works effectively with others to achieve shared goals.
  • Communicates Effectively – Tailors communication to different audiences.
  • Self-Development – Seeks opportunities for personal and professional growth.
  • Data Analytics – Interprets and presents data to support business decisions.
  • Project Schedule Management – Manages timelines to ensure task completion.
  • Customer Focus – Understands and integrates customer perspectives.
  • Values Differences – Embraces diverse perspectives and cultures.

Qualifications
Skills and Experience

  • Basic proficiency in MS Office (Word, Excel, PowerPoint).
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks with attention to detail.
  • Knowledge of aftermarket service support is an advantage.
  • Fluency in Telugu is preferred for regional customer interactions.
  • Minimal to no prior work experience required; training will be provided.

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