
Operational Process Coordinator
3 days ago
We are looking for a detail-oriented and skilled Business Operations Specialist to ensure smooth onboarding of clients, maintain seamless coordination with telecom operators, and monitor messaging traffic to support operational efficiency and client satisfaction.
This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international. It requires strong organizational and communication skills to coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
- Coordinate client onboarding process to ensure timely and efficient activation of services.
- Maintain close relationships with telecom operators to facilitate smooth communication and resolve any issues that may arise.
- Monitor messaging traffic to identify areas for improvement and implement strategies to enhance operational efficiency.
As a Business Operations Specialist, you will have the opportunity to work closely with various stakeholders, including Sales, Technical, and Partner teams, to drive business growth and improve client satisfaction.
Key responsibilities include:
- Developing and implementing processes to improve operational efficiency and reduce costs.
- Coordinating with cross-functional teams to achieve business objectives.
- Providing exceptional customer service to ensure high levels of client satisfaction.
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