Manager - Regional Operations & Customer Service

3 weeks ago


mumbai, India Abbott Full time

CFA & Transport Management

Manage CFA operation of the Region Ensure statutory compliance at CFAs Responsible for infrastructure upgradation of CFAs in line with business need Ensure compliance on distribution & quality SOPs Source transporters for secondary distribution Process payments of CFAs and transporters Identify and drive M&P initiatives and service level improvement opportunities

Stock Management

Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager Monitor FEFO & stock freshness at CFAs Ensure timely disposal of market return damages & expiries

Budgeting & Spend Management

Responsible for preparing Distribution Budget for the region and tracking budget vs spend Responsible for rate negotiation with C&FAs, warehouse agencies and transporters

Customer Service

Single point regional co-ordinator for SC related queries Oversee POSM distribution and sharing of information to sales team Ensure adherence to SLAs with internal and external stakeholders

MINIMUM QUALIFICATIONS

Minimum Education

Post Graduate

Industrial Engineering, Logistics Management, Supply Chain Management

MINIMUM WORK EXPERIENCE

Experience Details

Minimum 5+ years of relevant experience.

Experience in Supply Chain & Logistics Experience Handling CFA / Warehouse / Customer Service / Sales Commercial Operations People Management Analytical Skills

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