Nothing - Regional Service Manager

1 week ago

Mumbai, India ESSENTIALLY NOTHING PRIVATE LIMITED Full time

Who are we?

- Here at Nothing, we're building a world where tech is fun again.

- Remember a time where every new product made you excited? We're bringing that back.

- To get there we're gathering the creative and the curious.

- Those that are passionate enough to question the old and embrace the new.

- In return, you'll be part of a movement.

- Contributing to a global ecosystem of products that bring joy to people's lives.

- In less than four years, we've sold over 3 million products worldwide, including Phone (1), which was listed on Time Magazine's Best Inventions of 2022 for Innovative Smartphone Design.

- In 2023, we released two second-generation products: the powerful audio companion Ear (2) and the highly anticipated Phone (2), marking our US debut.

- We also launched CMF by Nothing, our sub-brand focused on making wonderful design accessible to all.

- In March 2024, we welcomed our third smartphone, Phone (2a).

- A powerfully unique device that enables even more people to experience the best of Nothing innovation.

- A few weeks later in April 2024, we welcomed our new audio line-up.

- Introducing Ear, our best-ever audio experience, and Ear (a); the brightest, most vivid new member of the Nothing family.

- If that sounds like something you'd like to be part of, read on.

The Role:

- We are looking for an enthusiastic and seasoned Regional Service Manager.

- The incumbent will be responsible for managing customer service for West region in India.

What you'll do:

- Manage and oversee all service operations for smartphones and IoT devices within the designated region.

- Develop and implement service strategies to ensure timely and efficient resolution of customer issues and inquiries.

- Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions as needed.

- Conduct regular audits of service processes, procedures, and documentation to ensure compliance with company standards and industry regulations.

- Build strong relationships with sales and service partners, vendors, and internal stakeholders to ensure seamless service delivery.

- Provide technical support and guidance to service technicians and customer support teams as needed.

- Conduct regular training sessions to ensure service technicians are up-to-date on product knowledge and troubleshooting techniques.

- Collaborate with the sales team to identify service upselling and cross-selling opportunities.

- Ensure compliance with company policies, procedures, and industry regulations.

- Prepare and present regular reports on service performance, trends, and opportunities for improvement to senior management.

- Stay abreast of industry trends, emerging technologies, and best practices in service management.

What we are looking for:

- Bachelor's/Masters degree or diploma in Business Administration, Engineering, or related field.

- Minimum of 08 years of experience in service management, preferably in the consumer electronics or telecommunications industry.

- Strong technical expertise in smartphones and IoT devices, including knowledge of hardware, software, and troubleshooting techniques.

- Proven leadership skills with the ability to motivate and inspire cross-functional teams.

- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.

- Analytical mindset with the ability to interpret data and make informed decisions.

- Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.

- Willingness to travel within the designated region as needed.

- Fluency in English and local languages is preferred.

(ref:iimjobs.com)

  • Regional Service Manager

    4 weeks ago

    Mumbai, India Nothing Full time

    Who are we? Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a...

  • Regional Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India Nothing Full time

    Who are we? Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a...

  • Regional Service Manager

    1 week ago

    Mumbai, India Nothing Full time

    Who are we? Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a...

  • Nothing - Call Center Operations Manager

    4 weeks ago

    Mumbai, India ESSENTIALLY NOTHING PRIVATE LIMITED Full time

    This position ensures efficient call center operations from vendor locations, optimizes vendor relationships and drives customer service excellence through strategic planning and leadership.What You'll Do:- Develop comprehensive strategies to improve call center performance, efficiency, and customer satisfaction.- Utilize data analytics and predictive...

  • Nothing - Call Center Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India ESSENTIALLY NOTHING PRIVATE LIMITED Full time

    This position ensures efficient call center operations from vendor locations, optimizes vendor relationships and drives customer service excellence through strategic planning and leadership.What You'll Do: Develop comprehensive strategies to improve call center performance, efficiency, and customer satisfaction. Utilize data analytics and predictive modeling...

  • Manager/Senior Manager

    2 months ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiasticSenior Manager - Large Format Retailin our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do:- Identify and onboard partners, Negotiate and engage on Terms...

  • Manager/Senior Manager

    2 months ago

    mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do:- Identify and onboard partners, Negotiate and engage on...

  • Manager/Senior Manager

    4 weeks ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiasticSenior Manager - Large Format Retailin our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do:- Identify and onboard partners, Negotiate and engage on Terms...

  • Manager/Senior Manager

    4 weeks ago

    mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do:- Identify and onboard partners, Negotiate and engage on...

  • Manager/Senior Manager

    2 months ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do: - Identify and onboard partners, Negotiate and engage on...

  • Manager/Senior Manager

    2 months ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do: - Identify and onboard partners, Negotiate and engage on...

  • Manager/Senior Manager

    2 months ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains. What you’ll do: - Identify and onboard partners, Negotiate and engage...

  • Manager/Senior Manager

    4 weeks ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains. What you’ll do: - Identify and onboard partners, Negotiate and engage...

  • Manager/Senior Manager

    4 weeks ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do: - Identify and onboard partners, Negotiate and engage on...

  • Manager/Senior Manager

    4 weeks ago

    Mumbai, India Nothing Full time

    We are looking for an enthusiastic Senior Manager - Large Format Retail in our India Team. The person will be responsible for managing and onboarding large format retail partners such as Croma, Vijay Sales, Reliance, etc. Identify opportunities to engage and onboard regional chains.What you’ll do: - Identify and onboard partners, Negotiate and engage on...

  • Regional Sales Manager

    2 days ago

    Mumbai, India SUN PHARMA Full time

    Sun Ophthalmics- Regional Sales Manager, Orlando, Tampa AreaEDUCATION, EXPERIENCE & KNOWLEDGE:Bachelor’s degree with 8+ years documented successful pharmaceutical/biotech/medical device commercial experience. Additionally, it is preferred to have 3+ years of experience as a Regional or District Sales Manager (leading Sales Representatives or similar), or...

  • Regional Sales Manager

    3 days ago

    mumbai, India SUN PHARMA Full time

     Sun Ophthalmics- Regional Sales Manager, Orlando, Tampa Area EDUCATION, EXPERIENCE & KNOWLEDGE:Bachelor’s degree with 8+ years documented successful pharmaceutical/biotech/medical device commercial experience. Additionally, it is preferred to have 3+ years of experience as a Regional or District Sales Manager (leading Sales Representatives or similar),...

  • Regional Sales Manager

    3 days ago

    Mumbai, India SUN PHARMA Full time

     Sun Ophthalmics- Regional Sales Manager, Orlando, Tampa Area   EDUCATION, EXPERIENCE & KNOWLEDGE: Bachelor’s degree with 8+ years documented successful pharmaceutical/biotech/medical device commercial experience. Additionally, it is preferred to have 3+ years of experience as a Regional or District Sales Manager (leading Sales Representatives or...

  • Regional Service Manager

    4 days ago

    Mumbai, India Siemens Limited Full time

    Country:India City: Mumbai Location: NCO Worli Organisation: Siemens Real Estate Department: SRE AP SER JobTitle: Regional Service Manager Whatpart will you play? What you need to make real whatmatters. You hold a university degree combinedtechnical / commercial in Building Technologies, Engineering and BusinessAdministration You bring...

  • Regional Customer Service Manager

    2 weeks ago

    mumbai, India SUN PHARMA Full time

    Job Title: Regional Customer Service Manager Function: Global Supply Chain Key Responsibilities Manage the transition to secondary sales based billing process Monitor monthly orders, dispatches and ensure adherence to timeline Key account management: Segment customers and Set up a periodic customer engagement program for...