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Walk-in for Quality Auditor/Analyst-Customer Service Voice Process at Hyderabad
4 months ago
We are hiring Quality Auditors/Analysts for an International Voice Process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.
Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.
details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description:
Role Designation: Process Specialist (QA)
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 3 to 4 years.
Process: International Voice Process
We are looking for talents with 3 to 4 years of Quality Auditor experience in International Voice Process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.
Job Description:
Excellent communication skills
Basic Knowledge of QA KPI and KRA (QC tools, fatal parameters, types of feedback)
comfortable to audit more than 50 calls on daily basis
Have knowledge on certification and BQ
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues.
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
Being proactive and show the utmost respect for customer's time.
Good time management, ensuring all contacts with customers add value.
Work from Office / No Hybrid or remote work can be provided
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Talent Acquisition Team