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Quality Auditor

5 months ago

Pune Maharashtra, India Amber Internet solutions Full time

Sales and Support

**Quality Auditor**:

- Pune, Maharashtra | Full Time**On-site Opportunity**

**About Amber**

**Responsibilities-**
- Plan, execute and oversee incoming and outgoing calls and develop process improvements to improve the quality and effectiveness of calls when required.
- Provide feedback to the leadership on agents' skills and work approach.
- Participate in designing call monitoring formats. Perform call monitoring and provide trend data to the management team.
- Compile and analyze statistical data.
- Investigate customer complaints and service issues.
- Ensure ongoing compliance with quality and industry regulatory requirements.
- Develop and execute test plans to ensure that all objectives are met.
- Conduct Calibration sessions in sync with the QA team
- Present Monthly, Quarterly and Yearly Assessments of the Teams performance.

**Skills Required-**
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritise, and manage time effectively.
- Ability to explain complex concepts in a clear, simple manner to agents.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail.

**Experience-**
- Minimum 2 years of experience in the field of Sales/quality check for sales-driven organizations.

**Perks**- Competitive salary
- Vibrant Team
- Reimbursement and Benefits