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International Voice Process
1 week ago
Customer Support International Voice Process L0 - Walk
- In
Client: HPE
Contract to Hire
Work from Office
Location : Pune
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Customer Service Representative Requirements**:
- Graduation
- Ability to stay calm when customers are stressed or upset.
- Comfortable working in rotational shifts and rotational week off
- Excellent communication (No compromise )
Pay: ₹27,500.00 - ₹28,600.00 per month
Work Location: In person
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