Head - Quality, Service Excellence & Innovation
3 weeks ago
KEY RESPONSIBILITIES Quality Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices. Build a culture of Quality as a way of life by showcasing capabilities in wider industry and internally with senior leadership through ongoing communication and participation in relevant industry awards. Organizing POY to recognize efforts and promote quality culture. Drive big ticket cross functional projects ensuring project rigor and traction to deliver significant business impact thereby improving Cost, Revenue, Customer experience and Compliance related measures Undertake opportunities to root cause and reduce defects, process efficiencies and improving effectiveness of processes by using quality tools Identify emerging trends, market opportunities, and industry best practices to drive innovation and drive competitive advantage. Build and lead a high performing quality team, providing guidance, coaching, and training to ensure team members have the skills and knowledge required to meet objectives Support and drive skill building on contemporary project management techniques in the organization through training Analyze and provide insights to drive specific actions based on customer feedback as received through various listening posts Training Develop & execute strategic planspertaining to functional training in alignment with Non distribution’s goals & objectives Provide vision & direction to the functional team, ensuring clarity of purpose and alignment with overall business strategyProvide mentorship, coaching and development opportunities to build a strong talent pipeline and enhance training team capability.Develop & implement action plan to create a pull for ‘Max Life Learning Academy’ & create a robust contentlibrary. Lead end to end content strategy for training function Business Process Management Monitor & lead team responsible for documentation, adherence of critical processes & audits.
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Plant Head
4 days ago
Uncha Samana, India Career Banega HR Solution Full timeCompany Description Career Banega HR Solutions is a leading Human Resources (HR) Solutions provider in India. We offer a comprehensive suite of HR services to clients ranging from start-ups to large multinational companies, including recruitment, employee engagement, payroll management, training and development, and performance management. With a team of...
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Influencer Marketing Intern
7 days ago
Uncha Samana, India VerSe Innovation Full timeColab, is a technology platform where brands can reach out to their audience through various influencers. We also cater to music, production-led TVC/ Digital campaigns for the Brands. At Colab, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative, and perennially hungry for growth, this is the place...
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Field Service Coordinator Aftersales
2 weeks ago
Uncha Samana, India Kia India Full timeRole will be based out of Head Office, Gurugram.Roles & ResponsibilitiesThe Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-Ensure Business plan & target achievement for the region assigned.Support to field team / coordination with various...
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Quality Analyst
6 days ago
Uncha Samana, India IGT Solutions Full timeAbout Us:IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global...
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Quality Process Improvement Manager
2 weeks ago
Uncha Samana, India EXL Full timeJob Description:Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholder's requirementsManaging QCAs work allocation, completion and performance managementQuality Analysis and identification of improvement opportunitiesError Analysis using QC toolsDeployment of Quality Functional practicesFloor support to...
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Client Services Manager
4 weeks ago
Uncha Samana, India Cvent Full timeAs a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2B environment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...
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Service Assurance Lead
2 weeks ago
Uncha Samana, India Airtel Business Full timeWe are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled...
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Quality Assurance Engineer
2 weeks ago
Uncha Samana, India Mettl Full timeAbout the role:We are looking for a Strong QA professional who will be responsible for delivering high quality in a timely and cost-effective manner. The candidate is expected to have excellent troubleshooting skills to root cause complex issues. An all rounder who can own and execute all aspects of a User Story ranging from functional automation load and...
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Business Finance Manager
4 weeks ago
Uncha Samana, India CARS24 Full timeAbout the Role:We are seeking a motivated and results-oriented FP& A Analyst to join our growing team at Cars24 Financial Services. In this crucial role, you will play a key role in supporting the development and analysis of complex financial models, particularly for debt raising, debt management, and treasury functions. You will be instrumental in providing...
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Payroll Lead
4 weeks ago
Uncha Samana, India Nestlé Full timeMain Purpose of the JobTo lead and supervise the assigned H2R Operational Admin functions and services. Key Outputs / DeliverablesEnsures timely and accurate delivery of payroll's operational activities including payroll processing, direct deposit payments, online pay statements to all markets supported according to defined deadlines.Ensures that payroll...
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Assistant Regional Manager
7 days ago
Uncha Samana, India Chai Point Full timeResponsibilities:Assist the Regional Manager in driving the Business Growth of the regionExecute the overall strategy, market growth and operations of the regionDrive key business initiatives across the region through events, new stores selection.Continuous ideation towards team building and growth of the brand.Responsible for revenue target achievement,...
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Client Servicing Manager
2 days ago
Uncha Samana, India Essvee Consultant Full timeClient Servicing Manager Gurgaon 3 6 years ₹ 6 lacs 8 lacs PA GurugramJob DescriptionWe are looking for a customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.Client relationship managers are also responsible for handling complaints and...
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Area Service Manager
2 weeks ago
Uncha Samana, India Kia India Full timePosition : Area Service Field Manager (North Region)Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory)Education : B-Tech Mechanical Engg/automobile engg (mandatory)/MBA (optional)Location : GurugramRoles & ResponsibilitiesBusiness development Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer...
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Plant Human Resources Manager
2 weeks ago
Uncha Samana, India Allana Group Full timeRole Title Plant HR head Designation Manager / Sr Manager Location Mewat, Haryana Responsibilities: The incumbent will oversee all aspects of HR operations, including talent acquisition, employee relations, performance management, training and development, compensation and benefits, and compliance with labor laws and regulations. Oversee the recruitment and...
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E Dashboard
4 weeks ago
Uncha Samana, India Kia India Full timeProfile Customer Satisfaction : E Dashboard & CX tool developmentRoles & ResponsibilitiesExperience on E-Dashboard for CX parameters ( CC/100, ART, Quality Closure etc. ) CX tool development & coordination with IT Execute the Sales & Service campaigns. ( i.E. Lead Generation, Product Recall etc.) Manage Sales force CRM system, Including customization,...
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Senior Executive
3 weeks ago
Uncha Samana, India Mettl Full timeAbout the Role:We are seeking an Account Manager to join our European Sales Team. Account Manager will ensure product service delivery to existing customers and conduct both renewal and new business sales interactions with senior level within specific institutional accounts. Location: Gurgaon Experience: 2-4 Years Minimum Qualifications: Post-GraduateKey...
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Sales Coordinator
4 weeks ago
Uncha Samana, India Airtel Business Full timeAirtel is hiring for Sales Coordinator ( Preferring female diversity candidate) for Global business. Interested Candidate can apply or share their updated resume @ GurugramRole Sales CoordinatorWork from officeJob Description-Key Deliverables MIS reporting as per process. Coordinate & close loop. Reduce time line for improve on TAT. Coordinate & close loop...
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Client Servicing Executive
5 days ago
Uncha Samana, India Verve Advertising Full timeExperience in an advertising is a must Minimum 2 years of experience✓ Excellent understanding of brand concepts with proven track record in developing strategic plans for the clients✓ Working with creative, copy and digital team on the briefs✓ Understanding of digital medium and how strategic planning works on various platforms✓ Ability to simplify...
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Tele Caller
16 hours ago
Uncha Samana, India Arihat Hiring Private Limited Full timeIndustry type : Real EstateJob location : GurgaonDepartment : Business DevelopmentDesignation :-tele caller Job Type : Full-timeWorking days : 6 days workingTimings : 10am – 6.30 pmExperience : 0-6 monthsSalary : upto 3.6 LPAJob description :-Ability to make minimum 100+ calls per day with the provided leads.Ability to convince the customers and generate...
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Creative Art Director
3 weeks ago
Uncha Samana, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full timeGroup Creative DirectorLocation: Gurugram, Haryana (with potential for international travel)Reports to: CEOJob Overview:As the Group Creative Director, you will lead the creative vision across multiple platforms and brands within the luxury product and precision engineering sectors. This senior role demands a strategic thinker with a profound mastery of...