E Dashboard

1 month ago

Uncha Samana, India Kia India Full time

Profile Customer Satisfaction : E Dashboard & CX tool developmentRoles & ResponsibilitiesExperience on E-Dashboard for CX parameters ( CC/100, ART, Quality Closure etc. ) CX tool development & coordination with IT Execute the Sales & Service campaigns. ( i.E. Lead Generation, Product Recall etc.) Manage Sales force CRM system, Including customization, configuration & data integrity. Implement & optimize marketing cloud campaigns to reach target audience. Lead IT activities related to customer data management & system integration Analyze the customer data & feedback to identify opportunities for improvement & innovation. Develop & maintain sales force reports & dashboards to provide actionable insights for management. WhatsApp Integration & Chatbot. Stayup to date with Sales force updates & New CX tools. Required Qualifications : B. Tech/ MBACertification : Salesforce certificationFluent in English and HindiRequired Skillsets5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience.Energetic, self-motivated, service attitude, good planner & strong implementer Analytical skills, industry awareness & excellent communication& listening skillsGood interpersonal skills in terms of dealer management, staff handling & customer grievance managementGood presentation skills & proficiency in MS Office

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