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ORM Manager
1 month ago
Main tasks & Responsibilities:
- ORM Strategy: Develop and implement comprehensive ORM strategies tailored to individual client needs, including monitoring online mentions and feedback.
- Online Monitoring: Continuously monitor online platforms, and social media channels, and review websites to identify and address reputation issues promptly.
- Reputation Repair: Strategically respond to negative comments and reviews, aiming to resolve issues and improve the online sentiment.
- Content Development: Create and manage positive content campaigns that promote clients' brands and enhance their online reputation.
- Collaboration : Coordinate with account management, social media, and PR teams to align ORM efforts with overall marketing strategies.
- Reporting: Prepare regular reports and insights on ORM campaign performance for clients, highlighting improvements in online reputation metrics.
- Crisis Management: Be prepared to respond swiftly to online reputation crises and take necessary actions to mitigate damage.
Qualifications:
- Proven experience in Online Reputation Management, preferably in a digital agency setting.
- Strong understanding of online platforms, social media dynamics, and review websites.
- Excellent communication and interpersonal skills for effective reputation repair and crisis management.
- Creative thinking and problem-solving abilities to develop innovative ORM strategies.
- Collaborative mindset with the ability to work seamlessly with cross-functional teams.
- Proficiency in ORM tools and analytics for monitoring and reporting.
- Crisis communication experience is a plus.
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