ORM Executive

3 weeks ago


india Cog Digital Design Full time

Responsibilities

Monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible. Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management. Respond to negative comments and feedback, and redress complaints within the client's specified turn-around time thus making the user journey with the brand worthwhile. Create brand awareness by addressing user queries and maintaining the brand reputation by changing people's perceptions online. Acknowledge compliments & showcasing the same on-brand social media pages. Identify and utilize social listening tools for response management.

Requirements:

Experience Required: 1year - 2years
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