Executive 2 - ORM

4 weeks ago

india FYERS Securities Private Limited Full time
Job Description
At FYERS , our mission is "to Empower New-age Traders & Investors with the best-inclass technology and platform."
We are a bootstrapped company led by our founders who are extremely passionate about creating best-in-class value for our diverse customers, employees, and communities.
Why Join Us:

● Immerse yourself in the dynamic world of FinTech and stock markets.
● Shape the future of digital finance by working on groundbreaking projects.
● Collaborate with a diverse team of experts and visionaries.
● Elevate your career with continuous learning and growth opportunities.
Join our dynamic and rapidly expanding fin-tech company as an ORM Social Media Executive, where you'll play a pivotal role in managing FYERS' online reputation through proactive monitoring, engagement, and effective communication across social media platforms. Dive into the world of cutting-edge financial technology and be at the forefront of innovation
Roles and Responsibilities

Monitoring and Analysis:
  • Proactively monitor user comments, feedback, and mentions across all social media channels like Twitter, Facebook, LinkedIn, Instagram, Google Playstore, and more.
  • Utilize social listening tools and analytics platforms to track sentiment, identify trends, and gain insights into user behavior and preferences.
  • Conduct regular analysis of user interactions and feedback to assess brand perception and identify areas for improvement.
Engagement and Response:
  • Engage with users in a timely and professional manner, responding to queries, comments, and feedback promptly.
  • Address negative comments and complaints effectively to resolve issues and eliminate any potential reputational damage.
  • Work closely with internal teams to ensure prompt resolution of customer issues and enhance the overall user experience.
Brand Advocacy and Promotion: 
  • Act as a brand ambassador for FYERS, representing our values in all online interactions.
  • Proactively engage with users to build positive relationships, foster brand advocacy, and promote brand awareness.
  • Identify opportunities to showcase positive user experiences and testimonials to enhance brand credibility and trustworthiness.
Reporting and Analysis:
  • Compile regular reports on key performance metrics, including user engagement, sentiment analysis, and feedback trends.
  • Provide actionable insights and recommendations based on data analysis to inform strategic decision-making and continuous improvement efforts.
  • Track and monitor competitor activity and industry trends to stay abreast of developments and identify opportunities for innovation.
Requirements:
  • Bachelor's degree in Marketing, Communications, Finance, or a related field.
  • Proven experience (1-2 years) in social media management, online reputation management, or customer service, preferably in the financial services or related industry.
  • Excellent written and verbal communication skills with a keen eye for detail and accuracy.
  • Proficiency in MS Excel for data management, analysis, and reporting.
  • In-depth knowledge of various social media platforms, their features, and best practices for engagement.
  • Familiarity with social media management tools and analytics platforms for monitoring and reporting purposes.
  • Passion for the stock markets.
  • Strong analytical skills and the ability to interpret data to derive actionable insights and recommendations.
  • Exceptional interpersonal skills with a customer-centric approach.
  • Self-motivated and proactive with the ability to work independently and collaboratively.
  • Passion for staying up-to-date with the latest social media trends and capital market developments
Benefits
  • An unbiased, inclusive work culture that thrives on collaboration and high performance.
  • Opportunities to drive career development through professional development and path-breaking innovation.
  • A competitive compensation package with a best-in-class 360 wellness program covering Mental, Financial and Physical Health.

Requirements
At FYERS, our mission is "to Empower New-age Traders & Investors with the best-inclass technology and platform." We are a bootstrapped company led by our founders who are extremely passionate about creating best-in-class value for our diverse customers, employees, and communities. Why Join Us: ● Immerse yourself in the dynamic world of FinTech and stock markets. ● Shape the future of digital finance by working on groundbreaking projects. ● Collaborate with a diverse team of experts and visionaries. ● Elevate your career with continuous learning and growth opportunities. Join our dynamic and rapidly expanding fin-tech company as an ORM Social Media Executive, where you'll play a pivotal role in managing FYERS' online reputation through proactive monitoring, engagement, and effective communication across social media platforms. Dive into the world of cutting-edge financial technology and be at the forefront of innovation Roles and Responsibilities Monitoring and Analysis: Proactively monitor user comments, feedback, and mentions across all social media channels like Twitter, Facebook, LinkedIn, Instagram, Google Playstore, and more. Utilize social listening tools and analytics platforms to track sentiment, identify trends, and gain insights into user behavior and preferences. Conduct regular analysis of user interactions and feedback to assess brand perception and identify areas for improvement. Engagement and Response: Engage with users in a timely and professional manner, responding to queries, comments, and feedback promptly. Address negative comments and complaints effectively to resolve issues and eliminate any potential reputational damage. Work closely with internal teams to ensure prompt resolution of customer issues and enhance the overall user experience. Brand Advocacy and Promotion: Act as a brand ambassador for FYERS, representing our values in all online interactions. Proactively engage with users to build positive relationships, foster brand advocacy, and promote brand awareness. Identify opportunities to showcase positive user experiences and testimonials to enhance brand credibility and trustworthiness. Reporting and Analysis: Compile regular reports on key performance metrics, including user engagement, sentiment analysis, and feedback trends. Provide actionable insights and recommendations based on data analysis to inform strategic decision-making and continuous improvement efforts. Track and monitor competitor activity and industry trends to stay abreast of developments and identify opportunities for innovation. Requirements: Bachelor's degree in Marketing, Communications, Finance, or a related field. Proven experience (1-2 years) in social media management, online reputation management, or customer service, preferably in the financial services or related industry. Excellent written and verbal communication skills with a keen eye for detail and accuracy. Proficiency in MS Excel for data management, analysis, and reporting. In-depth knowledge of various social media platforms, their features, and best practices for engagement. Familiarity with social media management tools and analytics platforms for monitoring and reporting purposes. Passion for the stock markets. Strong analytical skills and the ability to interpret data to derive actionable insights and recommendations. Exceptional interpersonal skills with a customer-centric approach. Self-motivated and proactive with the ability to work independently and collaboratively. Passion for staying up-to-date with the latest social media trends and capital market developments Benefits An unbiased, inclusive work culture that thrives on collaboration and high performance. Opportunities to drive career development through professional development and path-breaking innovation. A competitive compensation package with a best-in-class 360 wellness program covering Mental, Financial and Physical Health.

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