Senior Genesys Cloud CX Developer

3 weeks ago

Delhi, India Simple Solutions Full time
Job DescriptionSenior Genesys Cloud CX Developer - 100% Remote

Location: Remote/

Seattle WA.

Duration: 12 months

Job Summary

We are seeking an experienced

Senior Genesys Developer

to join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience. Your expertise in Genesys Cloud CX and Google Dialogflow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients. Looking for:

Proficiency particularly with Google Dialogflow CX

Strong understanding of

natural language understanding (NLU)

and conversational AI.

Responsibilities

Collaborate with cross-functional teams to understand business requirements and translate them into Genesys solutions.

Design and implement Genesys contact center applications, including routing strategies, IVR, and chatbots.

Develop and maintain integrations with third-party systems, ensuring smooth data flow and optimal customer interactions.

Leverage Google Dialogflow

CX

to create intelligent virtual assistants and chatbots.

Customize and configure Genesys Cloud CX™ platform to align with business needs.

Troubleshoot and resolve technical issues related to Genesys applications and integrations.

Stay up-to-date with industry trends, best practices, standards and emerging technologies in contact center solutions.

Client-facing role ; ability to recommend suggestions along with Level of Effort for suggestions.

Technical documentation skills (e.g., unit test plans/results, low level design as needed)

Ability to provide read-outs of percentage complete, blockers to Sr. PM and Customer

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Minimum of 10 years

of hands-on experience with Genesys solutions, including Genesys Cloud CX.

Proficiency particularly with Google Dialogflow CX

Strong understanding of

natural language understanding (NLU)

and conversational AI.

Experience with

cloud-based contact center solutions

and

voice/chat channels .

Familiarity with

OAuth authentication ,

service accounts , and

API administration .

Excellent problem-solving skills and ability to work independently.

Effective communication and collaboration skills.

Preferred Skills

Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum).

Experience using JSON and SQL Programming

Knowledge of

machine learning

and

speech recognition

technologies.

Not required but nice to have previous experience in the city, state or federal government space.

Familiarity with Genesys

Architect

for creating call, digital and message flows.

**Bonus Points – Integration experience with, Zendesk and Salesforce

Familiar with an Agile approach (including Azure Dev Ops; Jira)

Requirements What is the basic understanding of the OSI model?The Open Systems Interconnection (OSI) model is

a conceptual framework that divides network communications functions into seven layers . Sending data over a network is complex because various hardware and software technologies must work cohesively across geographical and political boundaries.RequirementsWhat is the basic understanding of the OSI model? The Open Systems Interconnection (OSI) model is a conceptual framework that divides network communications functions into seven layers. Sending data over a network is complex because various hardware and software technologies must work cohesively across geographical and political boundaries.

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