Senior Network Consultant

5 days ago


Delhi, India Tech Mahindra Full time

Exp: 10+yrsLocation: Pan IndiaMandatory Skills: Genesys, CX, CloudGCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.Social Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow developmentVoice/Chat Bot Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow developmentAdvanced IVR/Speech Recognition Hands on experience developing advanced complex IVRs in Architect including TTS, ASRCoding – platform API & SDK Hands on experience developing applications using Genesys cloud APIs with SDK (Java, Javascript, .NET etc.)Workforce Management Hands on experience with Genesys WFM platform, design, implementation, configuration.


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