Senior Network Officer

3 weeks ago

Delhi, India CRA GROUP LIMITED Full time
Job DescriptionTo provide the technical support, development, and installation function in relation to the Council’s IT network and associated infrastructure.

To be responsible for the day-to-day operational network administration and maintenance of the IT systems in accordance with agreed processes and the IT and Digital Strategy.

Work with the Enterprise Architect and other Networks officers to plan, to manage and coordinate IT network projects and minor works to ensure operational efficiency.

To assist the Enterprise Architect by monitoring, reviewing, and reporting the performance of the Councils network environment ensuring appropriate alerts are made when required.

To work independently, project managing changes to the network infrastructure and produce processes and procedures to support them.

Supervise, mentor, and train the Network Support Officers, technically.

Requirements• Evidence of continuing professional development, having gained or working towards professional qualifications in Information • technology topics. • Cisco CCNA (current). • Can demonstrate knowledge of Firewall administration. • Be able to display elements of basic project management skills. • Demonstrable experience of working in a voice and data network technical support team. • In-depth experience of structured cabling systems, both UTP and fibre. • Ability to take a business need and convert to a technological solution. • In-depth data communications network administration and support (TCP/IP protocol suite). • Call logging & network management equipment operation, including production of management reports and traffic analysis. • Experience of configuring and supporting Cisco routers and switches. • Understanding of network security issues. • In-depth experience of network troubleshooting. • In-depth understanding of network management services, e.g., DNS, DHCP. • In-depth understanding of wireless networks. • Maintain relationships with suppliers and external vendors. • Good general IT skills including the use of Microsoft Outlook, Word, Teams, SharePoint, OneDrive, PowerPoint, Visio and Excel (incl. ability to work with tables in word, produce high quality presentations). • Ability to work under pressure and meet deadlines. • Good communication, facilitation and Influencing skills, which can be applied to driving improvement and change. An awareness of customer needs, both internal and external, and the commitment to continually improve the service provided. • Ability to build good working relationships with colleagues, operational managers, senior officers, and front-line staff. • Ability to build good working relationships with colleagues, operational managers, senior officers, and front-line staff. • Good communication with all levels of the business. Able to communicate complex technical ideas in a straightforward way to highly technical experts, operational managers, senior officers, and front-line staff. Also, adept at active listening and providing coherent and easily understood answers. • Ability to effectively develop value-based options appraisals and make sound recommendations based on these. • Ability to clearly summarise information and produce reports for senior managers, to enable decision making on aspects of change and improvement. • Responsible for planning and scheduling own workload. • Creditability to work with and challenge staff and their service delivery process at different levels of seniority, whilst maintaining constructive working relationships. • Strong hands-on delivery attitude and skills in lateral thinking. With the ability to think ahead and anticipate problems and issues, and design appropriate solutions. • Ability to gather and assimilate information, coupled with good problem-solving skills. • Understanding of and commitment to the requirements of safeguarding children, young people and vulnerable adults.

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