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Genesys Engage Routing Developer
2 weeks ago
ACL Digital an Alten Group Company
hiring for Genesys Engage Routing Developer.Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, Web, Email, Chat, Callbacks, Outbound, SMS, etc)In this role, the primary responsibilities include (but are not limited to):Application Design, Development, Integration, Test & Documentation in Genesys Composer, IRD & JavaScriptAbility to architect routing designs and development for new solutions based on business/product requirementsProvide troubleshooting and resolution for complex implementation issues within the project plan and strategyProvide L3 support for Production IssuesManage Code and Configuration in Source Control consistently & effectivelyAbility to prioritize issues effectively and meet tight deadlines when requiredCollaborate with Product Managers, BSAs, Architects and Engineers to design and develop enterprise level routing application.Clear understanding of reporting schemas and impacts to reporting with respect to routing changesProvide expert guidance & knowledge and perform code reviews with team membersPerform Genesys upgrades to routing environmentKeep updated on new Product features, capabilities and industry trends in Customer ServiceManage Releases, Code and Configuration Migration to multiple environmentsManage multiple projects of varying size and technical complexity; Ability to focus on the details without losing sight of the bigger pictureThe position requires a good level of teamwork and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions inside his/her responsibility.Required Qualifications:At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer, ORS)Hands on experience with Genesys CTI Routing for multimedia, Voice and Outbound. eServices experience preferred a mustExtensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)Expertise on developing strategies based on Service Level, Database driven, Skill based, threshold or Multi Site criteriaExperience converting IRD to ORS Routing Strategies.Experience with web capture pointsHaving "Inbound Voice 8.x Developer" or "Composer Routing 8.x Developer" certification is an advantage.Good troubleshooting and log reading skills are a mustEither a formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience.Good understanding of large enterprise architecture and experience with global scope and scaleExperience with Web Services like TomcatConceptual understanding of CRM solutionsAbility to do Knowledge transfer & provide guidance to team membersExperience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
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Genesys Engage Routing Developer
5 days ago
Delhi, Delhi, India ACL Digital Full timeAbout the jobACL Digital an Alten Group Companyhiring for Genesys Engage Routing DeveloperGenesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...
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Genesys Engage Routing Developer
1 month ago
Delhi, India ACL Digital Full timeACL Digital an Alten Group Companyhiring for Genesys Engage Routing Developer.Interested candidates can reach out at Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...
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Genesys Engage Routing Developer
5 days ago
Delhi, Delhi, India ACL Digital Full timeAbout the jobACL Digital an Alten Group Companyhiring for Genesys Engage Routing Developer.Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...
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Genesys Engage Routing Developer
5 days ago
delhi, India ACL Digital Full timeAbout the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer.Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...
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Genesys Engage Routing Developer
5 days ago
Delhi, Delhi, India Acl Digital Full timeAbout the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer.Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team.The ideal candidate will possess a strong and well-established record of...
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Genesys Engage Routing Developer
3 weeks ago
delhi, India ACL Digital Full timeAt least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...
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Genesys Engage Routing Developer
5 days ago
Delhi, Delhi, India ACL Digital Full timeAt least 4 years' extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...
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Genesys Engage Routing Developer
1 month ago
new delhi, India ACL Digital Full timeAt least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...
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Genesys Support
2 months ago
Delhi, India 3i Infotech Ltd. Full timeWe are hiring for t ,- Genesys IVR-SFDC Integration using APIs- Member profile details- Authentication- Intelligent Routing- CTI for Agent Screen Pop up.- Genesys Voice mail to Email Integration for auto ticketing.- Customized UI for Wrap up codes integrated with SFDC.- Genesys- Fi-Serve Integration using Audio codes SBC & ATA.- Phone banking over WAN / SIP...
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Genesys Support
2 months ago
delhi, India 3i Infotech Ltd. Full timeWe are hiring for t ,Genesys IVR-SFDC Integration using APIsMember profile detailsAuthenticationIntelligent RoutingCTI for Agent Screen Pop up.Genesys Voice mail to Email Integration for auto ticketing.Customized UI for Wrap up codes integrated with SFDC.Genesys- Fi-Serve Integration using Audio codes SBC & ATA.Phone banking over WAN / SIP Cloud.Forward and...
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Senior Genesys Cloud CX Developer
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Delhi, Delhi, India Simple Solutions Full timeJob DescriptionSenior Genesys Cloud CX Developer - 100% RemoteLocation: Remote/Seattle WA.Duration: 12 monthsJob SummaryWe are seeking an experiencedSenior Genesys Developerto join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience....
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Delhi, India Integrated Personnel Services Private Limited Full timeJob Description - About Us - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR...
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Senior Genesys Cloud CX Developer
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Delhi, India Simple Solutions Full timeJob DescriptionSenior Genesys Cloud CX Developer - 100% RemoteLocation: Remote/Seattle WA.Duration: 12 monthsJob SummaryWe are seeking an experiencedSenior Genesys Developerto join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience....
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delhi, India Technip Energies Full timeWe are currently seeking an Associate Chief Engineer - Genesis , reporting directly to Genesis India Head to join the team based in Gurgaon, India.About The Role:Delivery and working on technically complex Advisory and Consulting Services within proposals, studies, projects execution & operations, as part of a study &/or project team, in accordance with...
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Delhi, India Technip Energies Full timeAbout Technip EnergiesAt Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.If...
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Delhi, India NCR Voyix Full timeAbout the jobTITLE :Telecom Engineer II(Genesys Purecloud) .Experience:2.0 Years-5.0 YearsNotice Period: Immediate-45 DaysLOCATION : Gurgaon, (Hybrid).About NCR VOYIX CorporationNCR VOYIX Corporation (NYSE: VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its...
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Delhi, India NTT DATA Full timeJob DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
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Delhi, India ADEREN Full timeJob DescriptionBUSCAMOS :Ingeniero de Software Contact Center - GenesysProfesional con experiencia de al menos 3 años como Ingeniero de Software de Contact Center.EEXPERIENCIA & SKILLSOBLIGATORIOS● Experiencia en desarrollo usando Java● Experiencia comprobada en integraciones multicanal y bots aplicados en los diferentes canales (Chat, Whatsapp, otros...
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Delhi, Delhi, India NTT DATA Full timeJob DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...