Genesys Admin L3

2 weeks ago

Delhi, India Integrated Personnel Services Private Limited Full time

Job Description
- About Us
- Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end-to-end HR outsourcing solution provider.
- Roles and Responsibility- 1.-
- 2.
- Support of Inbound call queues.- 3.
- Create new knowledge base article wherever required.- 4.
- Coordination with Vendor and Service provider- 5.
- Provide support based on Incident, Service Task, Problem Task and Change Task management of Genesys Pure Cloud- 6.
- Perform Root Cause Analysis on incident tickets.- 7.
- Make preventative action recommendations and perform Problem Management.- 8.
- Support and administration of GENESYS PureCloud that includes Move, Add, Change and delete activity.- 9.
- Addition and deletion on User's, Queues, Skills, calling related issue for Inbound Outbound, Issues on existing Inbound call flows.- 10.
- Addition and changes of new schedules/call routing as per the business requirement.- 11.
- Development, integration and Testing of the TASK and Service Request.- 12.
- Adhoc minor tasks on GENESYS Pure Cloud, i.e. modify queue, create small/noncomplex queue.- 13.
- Add / remove DID numbers.Recruiter Name Aarti Gandhi

Recruiter Number 7718813023

Industry IT-Software / Software Services / testing

Location Delhi Delhi

Experience Range 5 - 10 Years

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