Cx Solution Architect

1 week ago

Delhi, India Consilium Software Inc. Full time

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in **Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)**

**Requirements**:
2. Engineering Degree with 8-10 years of contact center technology domain experience with 5 years enterprise Pre-Sales experience and Contribute to Consilium Software product strategy and roadmap.

3. Well versed with Contact Center migration from on premise to Cloud.

4. Experience with WxCC, AWS Connect, and Genesys Cloud will be an advantage.

7. Ability to effectively deliver customer demos independently.

8. Respond to RFPs by providing comprehensive and accurate technical responses, highlighting our solution's value proposition.

9. Assisting the Sales Team with formal Sales plans, proposals and tender responses including standard presales deliverables (BoM, SoW, Diagrams.)

11. Develop an understanding of Consilium Software market positioning, vision and solution value add.

12. Supporting achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.

**Location**

Delhi, Bangalore, and Toronto Canada

**Language**

1. English - professional competency

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 8 years (required)
- Pre-sales: 5 years (required)
- Cisco, UCCE, UCCX, WxCC, Genesys, and AWS Connect.: 5 years (required)

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