Assistant Manager in Customer Support

3 weeks ago


Thiruvananthapuram, India CONNECTING 2 WORK Full time

Responsibilities:

IT Support:

Provide first-line technical support for hardware, software, and network issues. Diagnose and resolve IT-related problems via phone, email, or in person. Install, configure, and update software and hardware as needed. Maintain IT documentation, including system configurations and troubleshooting guides. Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary.

Customer Relations:

Act as a point of contact for customer inquiries, complaints, and service requests. Ensure timely resolution of customer issues while maintaining a high level of satisfaction. Provide guidance to customers on the proper use of IT products and services. Maintain and update customer interaction records in CRM systems. Gather customer feedback and provide insights to improve IT services.

Qualifications & Skills:

Bachelor's degree in IT, Computer Science, or a related field (preferred). 1-3 years of experience in IT support or customer service. Strong troubleshooting skills in Windows, macOS, and networking environments. Excellent verbal and written communication skills. Customer-focused mindset with problem-solving abilities. Knowledge of IT ticketing systems and CRM software is a plus. Ability to work in a fast-paced environment and handle multiple tasks effectively.

  • Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities:IT Support: Provide first-line technical support for hardware, software, and network issues. Diagnose and resolve IT-related problems via phone, email, or in person. Install, configure, and update software and hardware as needed. Maintain IT documentation, including system configurations and troubleshooting guides. Collaborate with IT teams...


  • Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: IT Support: Provide first-line technical support for hardware, software, and network issues. Diagnose and resolve IT-related problems via phone, email, or in person. Install, configure, and update software and hardware as needed. Maintain IT documentation, including system configurations and troubleshooting guides. Collaborate...


  • Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The Customer Support Manager will be responsible for overseeing customer support operations, ensuring high service quality, managing cataloging and product listings, and maintaining strong coordination between customers, internal teams, and marketplace platforms. The role requires excellent communication, leadership, and process management skills to deliver...


  • Thiruvananthapuram, Kerala, India Joopium Technologies pvt ltd Full time ₹ 12,000 - ₹ 18,000 per year

    Experience Level: Freshers / 0–1 YearJob Type: Full-TimeWorking Days: 6 per weekWorking Hours: 8 hours per day (Rotational Shifts – weekly allocation)Job SummaryWe are looking for a proactive and detail-oriented Customer Support Executive to join our team. The role involves supporting restaurant partners and resellers by managing onboarding, resolving...

  • Assistant Manager

    3 days ago


    Thiruvananthapuram, Kerala, India BANGLAVIL GROUP OF COMPANIES Full time ₹ 1,00,000 - ₹ 15,00,000 per year

    Job SummaryWe are seeking a dedicated and motivated Assistant Manager to join our team. The ideal candidate will play a crucial role in supporting the daily operations of our business, ensuring exceptional customer service, and assisting in managing staff. This position requires strong leadership skills, attention to detail, and the ability to handle various...

  • Assistant Manager

    7 days ago


    Thiruvananthapuram, Kerala, India Tufropes Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFor over three decades, Tufropes has been at the forefront of innovation in the manufacture of high-performance ropes and netting solutions. Trusted worldwide, we deliver cutting-edge products that serve critical industries including marine & shipping, agriculture, aquaculture, industrial safety, and sports & recreation. Our commitment to...


  • Thiruvananthapuram, Kerala, India Professional Hospitality & Support Services Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are seeking a proactive and experienced HR Assistant with a strong understanding of labour laws, statutory compliance, and employee relations to join our team in Trivandrum Head office at Anayara . The ideal candidate will be responsible for managing end-to-end recruitment in facilities sector , addressing labour issues, and ensuring full compliance with...


  • Thiruvananthapuram, India OUTLOGICS Full time

    **Customer Support Executive** We are looking for a highly motivated and experienced Customer Support Executive to join our team. **Responsibilities**: Respond to customer inquiries and provide accurate information about our products and services Resolve customer complaints and issues in a timely and effective manner Manage customer accounts and maintain...


  • Thumba, Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full time

    **About Hyve**: We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 5 years, we have been able to serve more than 15000 clients across India. We offer fashionably designed, contemporary basics for...


  • Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description We are looking for custumer support executive with minimum 1 year experience. Responsibilities/Duties include;  Handling customer queries on AlertBox’s product range across SMS, Email, Voice and WhatsApp across multiple channels  Gateways and infrastructure monitoring to ensure uptime and platform consistency.  Provide product...