Diversity Walk-In-Major Incident Management-14th June'24 at Pune
2 weeks ago
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM-Walk-In Drive on 13th June'24 at Hyderabad .
Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.
INTERVIEW DATE & VENUE DETAILS:
Interview Date : 13th June'24
Interview Time: 09:00 AM till 01:00 PM
INTERVIEW VENUE - PUNE:
Infosys BPM Limited, Taluka Mulshi Plot No. 1, Phase 1 Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Pune, Maharashtra 411057
JOB DESCRIPTION:
SKILL SET: MIM - Technology Support Specialist.
QUALIFICATION: BE/B.TECH-IT/CS
IMPORTANT NOTE: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).
ROLES & RESPONSIBILITIES:
Proven experience in a MIM role.
Coordinate for Critical P1 incidents with appropriate stakeholders .
Highlight the incidents which may lose SLA in next 24 hours .
Highlight the aging and backlog tickets and work with stakeholders to resolve blocker .
Drive Service Improvements .
Audit incident data and process on quarterly basis .
Publish Incident trends
Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.
POINTERS TO NOTE:
Please carry copy of this posting to the venue.
Please register and submit your application during the walk-in drive(Application form will be provided at the Venue-help desk by 10 Am onwards).
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Please carry 2 set of updated Resume/CV (Hard Copy).
Please carry original ID proof for security clearance.
REGARDS,
INFOSYS BPM - RECRUITMENT TEAM
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