Women Walk-In Drive For Major Incident Management at Pune

1 week ago

Pune, Maharashtra, India Infosys BPM Full time

job description

WOMEN WALK-IN Drive for " Major Incident Management " SKILL ON 13th, June 2024 at Pune

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM::Walk-In Drive on 13th, June 2024 at Pune

Note: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.

INTERVIEW DATE & VENUE DETAILS:::

Interview Date :13th, June 2024 at Pune

Interview Time: 9.30 AM to till 1:00 PM

Interview Venue -

Taluka Mulshi Plot No. 1

Phase 1 Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi.

Pune, Maharashtra 41105

NOTE: No Candidate parking facility will be provided

JOB DESCRIPTION::

SKILL SET: Major Incident Management

QUALIFICATION: BE/B.TECH Graduates only

Job Description:

Proven experience in a MIM role

  • Coordinate for Critical P1 incidents with appropriate stakeholders
  • Highlight the incidents which may lose SLA in next 24 hours
  • Highlight the aging and backlog tickets and work with stakeholders to resolve blocker
  • Drive Service Improvements
  • Audit incident data and process on quarterly basis
  • Publish Incident trends

Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.

  • ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.

IMPORTANT NOTE :: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).

POINTERS TO NOTE::

  • Please carry 2 set of updated CV(Hard Copy).
  • Please carry Face Mask**.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Please carry original ID proof for security clearance.

REGARDS,

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