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Diversity Walk-In-Major Incident Management-14th June'24 at Pune

3 months ago

Pune, Maharashtra, India Infosys BPM Full time

DIVERSITY(ONLY WOMEN) WALK-IN FOR MAJOR INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 13th June'24 at PUNE.

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM-Walk-In Drive on 13th June'24 at Hyderabad.

Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.

INTERVIEW DATE & VENUE DETAILS:

Interview Date : 13th June'24

Interview Time: 09:00 AM till 01:00 PM

INTERVIEW VENUE - PUNE:

Infosys BPM Limited, Taluka Mulshi Plot No. 1, Phase 1 Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Pune, Maharashtra 411057

JOB DESCRIPTION:

SKILL SET:MIM - Technology Support Specialist.

QUALIFICATION:BE/B.TECH-IT/CS

IMPORTANT NOTE:(2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).

ROLES & RESPONSIBILITIES:

  • Proven experience in a MIM role.
  • Coordinate for Critical P1 incidents with appropriate stakeholders.
  • Highlight the incidents which may lose SLA in next 24 hours.
  • Highlight the aging and backlog tickets and work with stakeholders to resolve blocker.
  • Drive Service Improvements.
  • Audit incident data and process on quarterly basis.
  • Publish Incident trends
  • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
  • ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.

POINTERS TO NOTE:

  • Please carry copy of this posting to the venue.
  • Please register and submit your application during the walk-in drive(Application form will be provided at the Venue-help desk by 10 Am onwards).
  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Please carry 2 set of updated Resume/CV (Hard Copy).
  • Please carry original ID proof for security clearance.

REGARDS,

INFOSYS BPM - RECRUITMENT TEAM