Women Walk-In Drive For Major Incident Management at Pune
1 week ago
job description
WOMEN WALK-IN Drive for " Major Incident Management " SKILL ON 13th, June 2024 at Pune
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM::Walk-In Drive on 13th, June 2024 at Pune
Note: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.
INTERVIEW DATE & VENUE DETAILS:::
Interview Date : 13th, June 2024 at Pune
Interview Time: 9.30 AM to till 1:00 PM
Interview Venue -
Taluka Mulshi Plot No. 1
Phase 1 Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi.
Pune, Maharashtra 41105
NOTE: No Candidate parking facility will be provided
JOB DESCRIPTION::
SKILL SET: Major Incident Management
QUALIFICATION: BE/B.TECH Graduates only
Job Description:
Proven experience in a MIM role
- Coordinate for Critical P1 incidents with appropriate stakeholders
- Highlight the incidents which may lose SLA in next 24 hours
- Highlight the aging and backlog tickets and work with stakeholders to resolve blocker
- Drive Service Improvements
- Audit incident data and process on quarterly basis
- Publish Incident trends
Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
- ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.
IMPORTANT NOTE :: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).
POINTERS TO NOTE::
- Please carry 2 set of updated CV(Hard Copy).
- Please carry Face Mask**.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Please carry original ID proof for security clearance.
REGARDS,
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