[15h Left] Contact Center Consultant

2 days ago


Udaipur, India GFL Recruitment Private Limited Full time
Job Description

Key Responsibilities:

- Handle inbound and outbound calls to address inquiries and provide information about our programs and services.- Assist beneficiaries, donors, and stakeholders with accurate and timely responses.- Document and maintain detailed records of interactions in the system.- Resolve concerns or queries effectively while maintaining a compassionate and professional tone.- Coordinate with internal teams for issue resolution and escalation when necessary.- Achieve set performance targets while upholding the organization’s values and mission.

Education/Experience

Requirements:

- Excellent verbal communication skills in Hindi and English (knowledge of additional regional languages is a plus).- Prior experience in customer service or a contact center role is preferred but not mandatory.- Proficient in using computer systems and basic office tools.- Strong interpersonal and problem-solving skills.- Ability to work efficiently in a team-oriented environment.

What We Offer:

- A chance to contribute to meaningful and impactful work.- Supportive and inclusive workplace culture.- Opportunities for personal and professional growth within the organization.

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