Contact Center Consultant

5 days ago


Udaipur, India GFL Recruitment Private Limited Full time

Job Description


Key Responsibilities:

  • Handle inbound and outbound calls to address inquiries and provide information about our programs and services.
  • Assist beneficiaries, donors, and stakeholders with accurate and timely responses.
  • Document and maintain detailed records of interactions in the system.
  • Resolve concerns or queries effectively while maintaining a compassionate and professional tone.
  • Coordinate with internal teams for issue resolution and escalation when necessary.
  • Achieve set performance targets while upholding the organization’s values and mission.


Education/Experience


Requirements:

  • Excellent verbal communication skills in Hindi and English (knowledge of additional regional languages is a plus).
  • Prior experience in customer service or a contact center role is preferred but not mandatory.
  • Proficient in using computer systems and basic office tools.
  • Strong interpersonal and problem-solving skills.
  • Ability to work efficiently in a team-oriented environment.

What We Offer:

  • A chance to contribute to meaningful and impactful work.
  • Supportive and inclusive workplace culture.
  • Opportunities for personal and professional growth within the organization.



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