Contact Center Consultant
5 days ago
Job Description
Key Responsibilities:
- Handle inbound and outbound calls to address inquiries and provide information about our programs and services.
- Assist beneficiaries, donors, and stakeholders with accurate and timely responses.
- Document and maintain detailed records of interactions in the system.
- Resolve concerns or queries effectively while maintaining a compassionate and professional tone.
- Coordinate with internal teams for issue resolution and escalation when necessary.
- Achieve set performance targets while upholding the organization’s values and mission.
Education/Experience
Requirements:
- Excellent verbal communication skills in Hindi and English (knowledge of additional regional languages is a plus).
- Prior experience in customer service or a contact center role is preferred but not mandatory.
- Proficient in using computer systems and basic office tools.
- Strong interpersonal and problem-solving skills.
- Ability to work efficiently in a team-oriented environment.
What We Offer:
- A chance to contribute to meaningful and impactful work.
- Supportive and inclusive workplace culture.
- Opportunities for personal and professional growth within the organization.
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