Front Desk Receptionist

1 week ago

Udaipur, India Aspire Fertility Center Full time

We are seeking multiple candidates for our Front Office Team & Reception Openings. This is an immediate joining role. Kindly note: We are looking for a minimum of 2 Years experience for this role.


Overview of the Role & Responsibilities:


1.Patient and Visitor Interaction: 

  • Greet patients and visitors warmly and ensure a friendly, professional demeanor at all times. 
  • Address inquiries in person, over the phone, or via email regarding clinic services, appointments, and general information. 
  • Manage patient check-in and check-out processes efficiently. 

2. Appointment Scheduling and Management: 

  • Coordinate and schedule patient appointments, ensuring minimal wait times and effective use of clinic resources. 
  • Confirm and remind patients of upcoming appointments via calls, texts, or emails. 
  • Manage the clinic's scheduling system to prevent overlaps or conflicts. 

3. Administrative Duties: 

  • Maintain accurate patient records and update the database with new information as needed. 
  • Handle billing and payment collection for consultations and treatments. 
  • Prepare daily, weekly, and monthly reports as required by the administration. 

4. Support for Clinic Operations: 

  • Coordinate with clinical and administrative staff to ensure smooth patient flow. 
  • Assist in the management of inventory and ordering of front desk supplies. 
  • Maintain the cleanliness and organization of the front desk area. 

5. Customer Service: 

  • Resolve patient concerns or escalate them to the appropriate department promptly. 
  • Gather feedback from patients to improve service quality. 

6. Communication: 

  • Act as the liaison between patients, medical staff, and other departments. 
  • Ensure effective dissemination of clinic policies and information to patients. 

 

Key Skills and Competencies: 

  • Exceptional communication and interpersonal skills. 
  • Strong organizational and multitasking abilities. 
  • Proficiency in using clinic management software & Microsoft Office,  
  • Professional appearance and demeanor. 
  • Ability to work under pressure and handle stressful situations calmly. 

 

Qualifications and Experience: 

  • Bachelor’s degree or diploma in hospitality, healthcare management, or related fields preferred. 
  • Minimum of 2 years of experience in a front desk or customer service role, ideally in a healthcare setting. 
  • Familiarity with medical terminology and patient management systems is a plus. 

 

Work Schedule: 

  • Full-time; shifts may include evenings and weekends depending on clinic hours. 

Salary and Benefits: 

  • Competitive salary based on experience. 
  • Opportunities for professional growth and development. 

 

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