Customer Service Representative
3 weeks ago
GFL Recruitment Private Limited is seeking a skilled Customer Service Representative to join our team. This role offers an excellent opportunity for individuals who excel in verbal communication, particularly in Hindi and English.
Estimated Salary: ₹300,000 - ₹500,000 per annum (dependent on location and experience)
About the RoleThis position involves handling inbound and outbound calls to address inquiries and provide information about our programs and services. As a key member of our contact center team, you will be responsible for assisting beneficiaries, donors, and stakeholders with accurate and timely responses.
- Main Responsibilities:
- Provide exceptional customer service through clear and concise communication.
- Document and maintain detailed records of interactions in our system.
- Resolve concerns or queries effectively while maintaining a professional tone.
- Coordinate with internal teams for issue resolution and escalation when necessary.
- Achieve set performance targets while upholding our organization's values and mission.
To succeed in this role, you should possess:
- Excellent verbal communication skills in Hindi and English (knowledge of additional regional languages is a plus).
- Prior experience in customer service or a contact center role is preferred but not mandatory.
- Proficient in using computer systems and basic office tools.
- Strong interpersonal and problem-solving skills.
- Ability to work efficiently in a team-oriented environment.
At GFL Recruitment Private Limited, we offer:
- A chance to contribute to meaningful and impactful work.
- A supportive and inclusive workplace culture.
- Opportunities for personal and professional growth within the organization.
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