Quality Analyst L2

20 hours ago

Kolkata, India Wipro Full time

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan

  • Conduct various process audits as per guidelines and SPOs defined in QMS
  • Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)

  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes

  • Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition

  • Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks

  • Provide insights and process guidance to the projects as per the need
  • Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
  • From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team
  • Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

  • Quality Analyst L2

    2 weeks ago

    Kolkata, West Bengal, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare...

  • Quality Analyst

    2 weeks ago

    Kolkata, West Bengal, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Apply NowJob TitleQuality AnalystJob DescriptionFOR KOLKATAQuality Analyst || International BPO Experience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear...

  • Quality Analyst

    18 hours ago

    Kolkata, India Hiresquad Full time

    Apply NowJob TitleQuality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication:Excellent verbal and written communication skills to provide clear...

  • Quality Analyst

    2 weeks ago

    Kolkata, West Bengal, India Global Travel Xperts - (GTX) Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionHeadquartered in Australia, Global Travel Xperts (GTX) is a diversified company with four businesses: Gaura Travel, Fly Lanka, Turtle Down Under (TDU), and iFlyNow. Gaura Travel is our largest brand, specializing in flights between Australia and India. GTX delivers high-value services for business and vacation booking needs. Utilizing...

  • Quality Analyst

    2 weeks ago

    Kolkata, Pune, India Turiyam Consultancy Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role & responsibilities- Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Experience working on QC tools. Required Candidate profileMinimum 1 year experience as Quality Analyst in International Process. Excellent...

  • Bpo Quality Analyst

    21 hours ago

    Kolkata, India Woodrock Infotech Full time

    We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. Job Responsibilities- Must be a confident communicator and be able to build rapport with the team Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable....

  • Bpo Quality Analyst

    2 days ago

    Kolkata, West Bengal, India Woodrock Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement.Job Responsibilities-Must be a confident communicator and be able to build rapport with the teamAdaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable.Need to...

  • Quality Assurance Analyst| International Process| Quality Analyst

    2 weeks ago

    Bengaluru, Kolkata, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,50,000 per year

    Only For Bangalore / Kolkata | Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply Accordingly) ...

  • International Quality Analyst

    2 weeks ago

    Bengaluru, Kolkata, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,50,000 per year

    Only For Bangalore / Kolkata | Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply...

  • Hiring Quality Analyst

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Global Travel Xperts Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    1 year on paper work experience as a Quality Executive in international BPO is must.Graduation is mustEvaluate Customer Interactions:Quality analysts listen to call recordings, review emails, or analyze other forms of customer communication to assess the quality of service provided by agents.Identify Defects and Non-Conformities:They pinpoint areas where...