Hiring Quality Analyst

2 weeks ago

Salt Lake Kolkata West Bengal, India Global Travel Xperts Full time ₹ 2,50,000 - ₹ 3,00,000 per year
  • 1 year on paper work experience as a Quality Executive in international BPO is must.

  • Graduation is must

  • Evaluate Customer Interactions:Quality analysts listen to call recordings, review emails, or analyze other forms of customer communication to assess the quality of service provided by agents.

  • Identify Defects and Non-Conformities:They pinpoint areas where agents fall short of quality standards, such as improper script adherence, poor communication skills, or inadequate problem-solving.
  • Provide Feedback and Coaching:Quality analysts offer constructive feedback to agents, helping them improve their performance and develop better customer service skills.
  • Analyze Data and Metrics:They track key performance indicators (KPIs) related to quality, identify trends, and report on areas that require improvement.
  • Develop and Implement Quality Improvement Programs:Quality analysts work with management to develop and implement strategies for enhancing the quality of services, such as training programs or process changes.
  • Utilize Quality Assurance Tools and Technologies:They leverage various tools, including quality monitoring software, analytics platforms, and CRM systems, to support their quality evaluation efforts.
  • Ensure Compliance with Standards and Regulations:They ensure that all customer interactions adhere to industry standards and regulatory requirements.
  • Contribute to Customer Satisfaction and Business Growth:By improving the quality of services, quality analysts play a key role in enhancing customer satisfaction and contributing to the overall success of the BPO organization.

Job Types: Full-time, Permanent

Pay: ₹21, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Call Quality Analyst

    2 days ago

    Salt Lake, Kolkata, West Bengal, India CHOICE FORCE INFOTECH PVT LTD Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Job Title: Quality AnalystLocation: Salt Lake, KolkataCompany: Teleminds Infotech Pvt Ltd..Shift Timings : 5:00am to 2:00pm (Monday to Saturday) Pickup facility will be provided for this shift.2:00pm to 11:00pm (Monday to Saturday) Drop facility will be provided for this shift.We are hiring for a Call Quality Analyst.Freshers are welcome to applyKey...

  • QA Analyst

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Pixel Solutionz Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Description:We are looking for an experienced Quality Analyst (QA) with 1 to 3 years of hands-on experience in web and mobile application testing. The ideal candidate should have strong knowledge of SDLC processes, Agile methodologies, and SDET principles, with proven expertise in manual and automation testing.Key Responsibilities:Perform manual and...

  • Senior Business Analyst

    5 days ago

    Salt Lake, Kolkata, West Bengal, India CyberSWIFT Infotech Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    CyberSWIFT is looking for an experiencedDescription: CyberSWIFT is looking for an experienced Senior Business Analyst. The ideal candidate will have a strong background in requirement analysis, project coordination, and client engagement, with a proven track record of delivering high-quality software solutions.Experience: 6-12 yearsLocation: Salt Lake,...

  • Quality Analyst

    2 weeks ago

    Kolkata, West Bengal, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Apply NowJob TitleQuality AnalystJob DescriptionFOR KOLKATAQuality Analyst || International BPO Experience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear...

  • Quality Analyst

    11 hours ago

    Kolkata, India Hiresquad Full time

    Apply NowJob TitleQuality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication:Excellent verbal and written communication skills to provide clear...

  • RCM Quality Analyst

    1 week ago

    Rajarhat, West Bengal, India Globe Centrix Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the Role:We are seeking a sharp, detail-orientedQuality Analyst with proven experience in U.S. Healthcare Revenue Cycle Management (RCM)to join our growing team. This role is critical in ensuring accuracy, compliance, and process excellence across the entire RCM lifecycle—from End-to-End. If you have a passion for quality, a strong understanding of...

  • Quality Compliance Officer

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India TELEMINDS INFOTECH PRIVATE LIMITED Full time

    **We're Hiring: Senior Compliance Officer - International BPO (Sales)** **Location**: Salt Lake, Kolkata **Shift**: 6:00 AM - 3:00 PM (Half-day on Saturdays) **Salary**: Up to ₹4-7 LPA **Experience**: 5+ years in BPO Sales Compliance (Australian Energy experience preferred) We are seeking a results-driven and detail-oriented **Sales Compliance...

  • Quality Assurance Engineer – Automation Testing

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Weavers Web Academy Full time ₹ 3,00,000 - ₹ 37,80,000 per year

    We are accepting applications from local candidates only.(Quality Assurance Engineer – Automation Testing)Location: West Bengal, KolkataExperience: 2.5–3 yearsNo of Vacancy- 5Weavers Web is hiring a Quality Assurance Engineer – Automation Testing to join our growing team.You will be responsible for:Develop & maintain automated test scripts for web &...

  • Tl Quality Assurance

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Tech Exactly Full time

    **Key Responsibilities**: - **Manual Testing**: - Perform functional, regression, integration, and acceptance testing to ensure the software meets user requirements. - Report, track, and verify defects using a defect management system (e.g., JIRA, Bugzilla). - Conduct exploratory testing to identify hidden issues and provide valuable feedback on usability...

  • Secondary Research Analyst

    5 days ago

    Salt Lake, Kolkata, West Bengal, India Netscribes Data & Insights Private Limited Full time ₹ 16,117 - ₹ 18,000 per year

    Netscribes is hiring for Secondary Research Analyst Position5 days working (Hybrid), 3 days WFO + 2 days WFHSaturday & Sunday fixed week offEligibility criteria include a consistent academic record with 50% and above throughout.Communication Skills have to be excellent & the applicant needs to be smart & up to date with the current market.CTC details are as...