Quality Compliance Officer

1 week ago


Salt Lake Kolkata West Bengal, India TELEMINDS INFOTECH PRIVATE LIMITED Full time

**We're Hiring: Senior Compliance Officer - International BPO (Sales)**

**Location**: Salt Lake, Kolkata

**Shift**: 6:00 AM - 3:00 PM (Half-day on Saturdays)

**Salary**: Up to ₹4-7 LPA

**Experience**: 5+ years in BPO Sales Compliance (Australian Energy experience preferred)

We are seeking a results-driven and detail-oriented **Sales Compliance Officer** to ensure our sales operations are fully compliant with all internal policies, client guidelines, and international regulatory standards. This role is critical in minimizing compliance risks related to telesales, upselling, and lead generation.

**What You’ll Do**:
Monitor sales calls and processes for compliance with legal and client-specific regulations

Identify and address misrepresentation or unethical sales behavior

Conduct audits, risk assessments, and implement corrective actions

Create and update SOPs, call scripts, and verification protocols

Train sales teams on compliance standards and best practices

Collaborate with legal, HR, and operations to align processes

Stay up to date with international sales and data protection laws

**What We’re Looking For**:

- Minimum 5 years in compliance in international BPO
- Strong knowledge of sales regulations and quality standards
- Experience in Australian energy sales preferable.
- Excellent communication, audit, and report-writing skills
- Detail-oriented with a strong sense of integrity

If you're passionate about upholding ethical sales practices and thrive in a compliance-focused environment, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹6,500,000.00 per year

**Benefits**:

- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person


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