Call Quality Analyst

Job description for Quality AnalystThe Quality Analyst (QA) is responsible for monitoring and evaluating inbound and outbound calls to ensure performance standards, customer experience, and compliance guidelines are met. The QA will provide actionable insights, feedback, and recommendations to agents and team leaders, aiming to improve service quality, agent...

Chat, Calls, Mails & Social Media Auditor – Support QualityLocation: Kolkata / Pune (Work from Office)Department: Customer Experience & QualityTimings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek)Join House of EdTech – Where Precision Meets ImpactAt House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class...

HIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...

We are looking for QC Executive for our Call Center in Salt Lake Sector V - Kolkata Should have voice editing skills. Pay: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday - Morning shift Supplemental Pay: - Quarterly bonus **Experience**: - QA/QC: 1 year (preferred) Shift availability: - Day...

We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...

**Job Title**: Call Centre Executive (International Process) **Company**: Dyanamics Hooqx Digital Services Pvt. Ltd. **Location**: Salt Lake, Sector V, Kolkata (Work from Office) **Job Type**: Full-Time **About the Company**: **HOOQX** is a leading technology and business solutions company based in Kolkata, focused on delivering excellence in digital,...

Job Title: Call Centre Executive (International Process)Company: Dyanamics Hooqx Digital Services Pvt. Ltd.Location: Salt Lake, Sector V, Kolkata (Work from Office)Job Type: Full-TimeGender Preference: Female Candidates OnlyAbout the Company:HOOQX is a leading technology and business solutions company based in Kolkata, focused on delivering excellence in...

>> Job Role: Legal Executive - Call Quality & Compliance Analyst - Key Responsibilities: - Monitor & audit sales/customer calls for legal & compliance accuracy. - Identify mistakes, misrepresentations & missing legal disclosures. - Check whether correct legal terms & information are being used. - Provide accurate legal guidance & corrections where needed. -...

Looking for **Junior Executive - E-Commerce** Key Responsibilities: Creation and Management of Product Listings Develop and execute e-commerce strategies. Manage day-to-day e-commerce operations. Familiarity with e-commerce platforms Creating Excel reports and analyzing performance metrics for continuous improvement. Quality Check of all...

Job Description:We are looking for an experienced Quality Analyst (QA) with 1 to 3 years of hands-on experience in web and mobile application testing. The ideal candidate should have strong knowledge of SDLC processes, Agile methodologies, and SDET principles, with proven expertise in manual and automation testing.Key Responsibilities:Perform manual and...