Advisor, Records and Information Management

Responsibilities and Accountabilities: Implements and maintains a comprehensive RIM program framework, including policies, procedures and the Record Retention Schedule that reflects current global pharmaceutical regulatory, legal, and business requirements. Identifies and leads RIM initiatives, monitors, and reports on progress in achieving program milestones. Provide leadership within the enterprise as the subject matter expert on Records and Information Management methodologies and practices from a global perspective. Leads design and implementation of change management efforts with respect to adherence to RIM policies and procedures, etc. Partners with Litigation and other legal members on RIM-related and/or discovery issues and training for Legal Hold Order/information lifecycle management. Manage and oversee RIM team and service providers including, off-site storage vendors and RIM consultants. Develops RIM procedures, guidelines, communications, and training for the Global RIM program. Monitors program compliance and proactively addresses concerns and deviations; provides guidance; conducts department-level audits to ensure compliance with RIM policy, SOPs, and retention schedule; reports findings and recommends solutions to RIM Lead; coordinates any corrective actions necessary. Collaborates with IT to align corporate systems and to design and configure RIM tools to implementation of RIM practices in business processes; establishes standards for metadata capture and records Job responsibilities cover various facets of the comprehensive Global RIM program across the company, including affiliates and sites. Implements and maintains a comprehensive RIM program framework, including policies, procedures and the Record Retention Schedule that reflects current global pharmaceutical regulatory, legal, and business requirements. Identifies and leads RIM initiatives, monitors, and reports on progress in achieving program milestones. Provide leadership within the enterprise as the subject matter expert on Records and Information Management methodologies and practices from a global perspective. Leads design and implementation of change management efforts with respect to adherence to RIM policies and procedures, etc. Partners with Litigation and other legal members on RIM-related and/or discovery issues and training for Legal Hold Order/information lifecycle management. Manage and oversee RIM team and service providers including, off-site storage vendors and RIM consultants. Develops RIM procedures, guidelines, communications, and training for the Global RIM program. Monitors program compliance and proactively addresses concerns and deviations; provides guidance; conducts department-level audits to ensure compliance with RIM policy, SOPs, and retention schedule; reports findings and recommends solutions to RIM Lead; coordinates any corrective actions necessary. Collaborates with IT to align corporate systems and to design and configure RIM tools to implementation of RIM practices in business processes; establishes standards for metadata capture and records classification. Assists in support activities needed for RIM technology tools, such as migration, legacy data cleansing, system testing and validation activities. Assesses new business needs for on-boarding into RIM technology tools, including review and approval of requirements for new user groups, requests for access, needs for workflows based on business process and levels of user training. Designs and implements training tools for employees and contractors on how to manage information using technology tools. Oversees management of the Global RIM SharePoint Intranet pages to make sure it provides appropriate RIM resources, training, and information to all our employees. Provides subject matter expertise for the company’s Records Management Solution (RMS) powered by OpenText Content Manager across the enterprise. Manages the network of Business Liaisons, Site Liaisons and Records Coordinators to coordinate implementation, share best practices and support compliance with RIM policies and practices. Develops annual communication plan to key stakeholders and what themes on which to focus, the media which will be used and on what schedule. Resolves RIM issues by evaluating and identifying business process improvements that will facilitate more efficient RIM and compliance with RIM governance. Bachelor’s Degree, preferably in Business, Library/Information Science or related field, or related experience and/or training. 6+ years’ experience with RIM practices and procedures, in the pharmaceutical industry preferred. Strong project management skills. Experienced in conducting business process interviews with respect to Records and Information management. Demonstrated interpersonal and negotiating skills. Ability to work independently and collaboratively with all levels of associates and management. Strong knowledge of systems, databases and electronic records management functionality in document management and collaborative systems (shared drives, M365 SharePoint, Veeva Vault, OpenText Content Manager. Excellent verbal and written communication and listening skills. Requirements Preferred Qualifications: 7+ years’ experience with RIM practices and procedures, in the pharmaceutical industry preferred. Demonstrated experience working collaboratively to analyze processes and identify process improvements. Advanced degree in business, management, information management or project management Industry related designation and /or certifications: hold one or more, recognized Records and Information Management training certifications and accreditations such as ICRM, AIIM ERM and ECM Specialist / Practitioner, AIIM Certified Information Professional (CIP), ARMA Information Governance Professional (IGP). Working Environment: At our company we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with company’s responsible flexibility guidelines.