Project Manager
3 weeks ago
Designation: Project Lead
Experience: 5-6years
Job Location: Laksar, Uttarakhand
Key Responsibilities:
• Oversee and manage end-user support operations, ensuring timely resolution of client issues.
• Handle shift management and effective allocation of resources to maintain service quality.
• Prepare, analyze, and present MIS reports to track and improve operational efficiency.
• Manage and lead a team to achieve project goals, ensuring collaboration and productivity.
• Act as a point of contact for client escalations and resolve them with prompt action.
Required Skills and Ǫualifications:
• Proven experience in client service management, with at least 5-6 years in a relevant role.
• Proficiency in managing Windows Server Domain OS and MS Office applications.
• Hands-on experience in shift management and resource allocation.
• Strong skills in MIS reporting, including data analysis and visualization.
• Demonstrated expertise in team management, with a focus on motivation and conflict
resolution.
• Excellent verbal and written communication skills for effective client and team interactions.
Educational Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications in ITIL, Project Management (PMP/PRINCE2), or similar will be an added
advantage.
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