Project Manager

3 weeks ago


Uttarakhand, India ThoughtSol Infotech Pvt. Ltd Full time

Designation: Project Lead

Experience: 5-6years

Job Location: Laksar, Uttarakhand

Key Responsibilities:

• Oversee and manage end-user support operations, ensuring timely resolution of client issues.

• Handle shift management and effective allocation of resources to maintain service quality.

• Prepare, analyze, and present MIS reports to track and improve operational efficiency.

• Manage and lead a team to achieve project goals, ensuring collaboration and productivity.

• Act as a point of contact for client escalations and resolve them with prompt action.

Required Skills and Ǫualifications:

• Proven experience in client service management, with at least 5-6 years in a relevant role.

• Proficiency in managing Windows Server Domain OS and MS Office applications.

• Hands-on experience in shift management and resource allocation.

• Strong skills in MIS reporting, including data analysis and visualization.

• Demonstrated expertise in team management, with a focus on motivation and conflict

resolution.

• Excellent verbal and written communication skills for effective client and team interactions.

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Certifications in ITIL, Project Management (PMP/PRINCE2), or similar will be an added

advantage.


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