Project Lead Specialist

5 days ago


Uttarakhand, India ThoughtSol Infotech Pvt. Ltd Full time
About ThoughtSol Infotech Pvt. Ltd.

We are a reputable IT company based in Laksar, Uttarakhand, providing top-notch services to our clients. Our team is passionate about delivering exceptional results and building long-term relationships with our clients.

Job Summary

We are seeking an experienced Project Lead to join our team. The successful candidate will be responsible for overseeing end-user support operations, managing shift schedules, and preparing MIS reports to track operational efficiency. A proven track record in client service management and experience in team management are essential for this role.

Responsibilities
  • Oversee and manage end-user support operations, ensuring timely resolution of client issues.
  • Handle shift management and effective allocation of resources to maintain service quality.
  • Prepare, analyze, and present MIS reports to track and improve operational efficiency.
  • Manage and lead a team to achieve project goals, ensuring collaboration and productivity.
  • Act as a point of contact for client escalations and resolve them with prompt action.
Requirements
  • Proven experience in client service management, with at least 5-6 years in a relevant role.
  • Proficiency in managing Windows Server Domain OS and MS Office applications.
  • Hands-on experience in shift management and resource allocation.
  • Strong skills in MIS reporting, including data analysis and visualization.
  • Demonstrated expertise in team management, with a focus on motivation and conflict resolution.
  • Excellent verbal and written communication skills for effective client and team interactions.
Educational Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certifications in ITIL, Project Management (PMP/PRINCE2), or similar will be an added advantage.

Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum


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