Client Success Manager
1 month ago
ACG_1751_JOB
Our client is a top-notch knowledge sharing platform in Asia, who is looking for a talent to join their firm:
1. Project management and expert matching
Work as a client-facing staff for 20-30 projects (consulting on market research, industry research, and business projects), particularly for high-priority accounts.
Liaise with internal teams and clients to ensure the timely delivery of high-quality expert matching services.
Manage project timelines, budgets, and resources, revenue and profits.
Provide progress reports and milestone updates.
2. Account Extension
In charge of on-project activation by providing superior services for top-priority clients.
In charge of sleeping user activation, with targeted clients, including consulting companies, research firms, and investment firms.
3. Team Management
Provide daily reports and resource allocation for project's priorities and conduct daily to-do checks.
Lead, inspire, and motivate project team members.
Assign tasks according to team resources, and oversee team performance.
Conduct one-on-one meetings with team members, and provide them with constructive feedback and clear instructions.
Requirements
Native Indonesian or bilingual proficiency.
Having experience as an account manager, customer relations manager, and customer success manager, or experience in recruitment roles is a big plus.
Experience in the management consulting or investment industry or top headhunting/recruitment agencies is an advantage.
Proven track record of managing teams (at least 3 members above).
Result-oriented with ability to work in a fast-paced client cycle.
Growth mindset, critical thinking, business analysis, and research skills.
Excellent communication and stakeholder management skills.
Attention to detail, autonomous, and highly dedicated.
Fluency in English, plus ability to effectively communicate with external clients in different countries to facilitate internal management meetings.
Benefits
Competitive salary with 6-month review.
Quarterly performance-based bonuses.
14 days of annual leave and 8 days of sick leave.
Full medical and health insurance package.
Relocation package.
Opportunities to work in a professional, vibrant, and supportive work environment.
Team bonding activities, seasonal activities and gifts, attractive opportunities for self-learning and accessing huge training resources.
Opportunity to work hybrid in Vietnam and other Asian countries after a 2-month probationary period in head office in Vietnam.
Contact: Thanh Hien Ho
Due to the immense number of applicants, only shortlisted candidates will be contacted
Requirements
A minimum of 3-5 years of substantial experience in B2B field sales, preferably in the management consulting or investment sector. Capability and willingness to travel internationally for client meetings and industry events. During the probation period, ideally working in the Vietnam office to ensure team engagement. Exceptional communication, negotiation, and relationship-building skills. High level of critical thinking and problem-solving abilities.
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