Head of Colleague Experience UX
Found in: Whatjobs IN C2 - 1 week ago
Job title:Head ofColleague Experience UX
Location: HYD
Function: Product andTech
No. of direct reports: 3-4
No.of non-direct reports: 15
Reports to: Director of UX
Purpose of role
As Head of Colleague Experience UX, you will be responsible for driving the creation of quality driven, internal- centric experiences that support our colleagues to deliver a world class experience to our customers. You will work with your counterparts in other departments to set and work towards an experience vision that supports and aligns our various internal functions. Colleague Experience covers a multitude of systems and journeys so you will possess an ability to understand product strategy at both the individual and collective level.
You will take ownership of setting the direction for the team focused on defining the experience that will enable Ivy’s customer experiences. As a member of the UX leadership team there is an expectation to support mentoring and developing people across the entire UX team
Practically your team will be comprised of both Product and Content Designers and cover a multitude of skills and abilities. Your remit will also cover taking responsibility for ensuring the right resourcing capacity and capability is aligned with cross-functional squads. This will involve understanding the future experience roadmap and balancing the development of your current team, adding strength and depth where required.
The Colleague Experience UX team will be globally distributed so you must be comfortable leading and motivating your team in a hybrid environment. With a passion for complex user problems, you will build a team around the importance of this challenge. You will seek inspiration outside of the gaming industry, seeing examples such as Salesforce, Microsoft, and WorkDay as equally valid use-cases to those within gaming.
You will also work with research to ensure an insight led approach to solving user and business problems. Furthermore, you will coordinate and align with design ops and strategy in ensuring the colleague experience pillar deliver to the wider UX and experience strategies.
Key ResponsibilitiesAs Head of Colleague Experience UX, you will be responsible for driving the creation of quality driven, internal- centric experiences that support our colleagues to deliver a world class experience to our customers. You will work with your counterparts in other departments to set and work towards an experience vision that supports and aligns our various internal functions. Colleague Experience covers a multitude of systems and journeys so you will possess an ability to understand product strategy at both the individual and collective level.
You will take ownership of setting the direction for the team focused on defining the experience that will enable Ivy’s customer experiences. As a member of the UX leadership team there is an expectation to support mentoring and developing people across the entire UX team
Practically your team will be comprised of both Product and Content Designers and cover a multitude of skills and abilities. Your remit will also cover taking responsibility for ensuring the right resourcing capacity and capability is aligned with cross-functional squads. This will involve understanding the future experience roadmap and balancing the development of your current team, adding strength and depth where required.
The Colleague Experience UX team will be globally distributed so you must be comfortable leading and motivating your team in a hybrid environment. With a passion for complex user problems, you will build a team around the importance of this challenge. You will seek inspiration outside of the gaming industry, seeing examples such as Salesforce, Microsoft, and WorkDay as equally valid use-cases to those within gaming.
You will also work with research to ensure an insight led approach to solving user and business problems. Furthermore, you will coordinate and align with design ops and strategy in ensuring the colleague experience pillar deliver to the wider UX and experience strategies.
Key responsibilities
As the Head of Colleague Experience UX your responsibilities will be diverse, however below are some key to success in the role.
• Develop and execute a comprehensive UX strategy that aligns with the overall business objectives and ensures exceptional experiences.
• Lead, mentor, and inspire a team of UX designers, providing guidance, feedback, and fostering a culture of creativity, innovation, and collaboration.
• Work closely with other UX heads to ensure a connected experience between internal and external objectives.
• Collaborate closely with product managers, commercial owners, technology, and other stakeholders to ensure seamless integration of the experience vision for our internal
customers
• Champion user-centric design methodologies, ensuring that design decisions are rooted in deep user insights, feedback, and usability best practices.
• Oversee the creation of interactive user interfaces, journeys and visual designs that optimize user efficiency and accuracy.
• Foster a culture of design thinking and innovation throughout the organization, encouraging creative problem-solving and the development of user-centric solutions.
• Uphold the highest standards of integrity, ethics, and professionalism in all UX design activities.
This role sits as part of the UX management team at Ivy and as such your responsibilities will on occasion sit more broadly than colleague experience. This will centre around the drive for team development towards excellence and in ensuring colleague experience sits as part of a cohesive brand experience.
Specialist skills and experience As a UX Head atIvy youwill haveexpert abilities built over thecourse of your career todate.Essential:
• Expert workingknowledge of user centre designand associatedprocesses and methodologies
• Strong foundationin researchand analysisin ensuringan insightled approachto problemsolving
• Expert approach to adapting and utilising different UX outputs to tell the appropriate story withcolleagues across the business.
• Strong foundations inproduct design from user journeymapping through to brand applicationto visualdesign
• Experience leading teams in delivering exceptional experiences in a global distributed crossfunctional environment
• Experience defining apeople led strategy and coordinatingits executionwith adesign ops
• Considerable experiencedelivering an experience across acomplex experience ecosystem
Desired:
• Experience in a complex,enterprise organisation
• Support managing budgets
• Experience workingfor acompany where internal user optimisationis keyto success
Managerial responsibilities:
• Directly manage a groupof UXmanagers and lead level teamexperts
• Ensure the colleague experience team support business and industry requirements regardingresponsible gaming and regulation
• Indirectly manage asizeable UX team consisting ofproduct and content designers ofall levelsof experience and expertise
• Set colleague experiencespecific OKRs that align withwider businessand UXdirection
• Recruit and developtalent that complement the teamand supportsthe positiveculture within UX
Leadership responsibilities:
•Set the visionand directionfor theteam incontext of both the colleagueexperience and culture within which itis delivered
•Be the team’smanager, coach and be willingto gothat extramile insupport of team growth and satisfaction
•Have an eye forthe nextUX starwho willcomplement the team
•Live the ideathat theteam isonly asstrong as the sum ofits parts
•Employ a sense of empathy for our customers and team members and ensure each person understands their personal journeywith Ivy
•Measure success bythe performanceand achievementsof theteam
Competencies/Behaviours• Stakeholder engagement:You willbuild anddevelop effective stakeholder relationships based on shared goals andrespect
• Collaboration: By nature, youwill bean effectivecommunicator and storyteller
• Team evolution: Youwill investin theteam, includingyourself constantly looking for newopportunities to improve
• Insight driven: Youwill buildunderstanding not based on opinion,but thesound foundationsof insightto understand the problemfrom multipleangles
• Direction oriented: Be clear in setting a long-term vision but conscious of breaking it down intomeasurable steps
• Set the bar:You willdefine how the team judgesuccess
Diversity andequal opportunities:
As a globalemployer, Ivy is committed to providing a safe, fun, and inclusive culturewhere our people feel like they truly belong.
We are amulticultural business that values, celebrates and respects individualdifferences, so whatever your sexuality, gender, gender identity, ability, age,race, religion or belief, you will have a voice here, and the space to do yourbest work.
Our diverseinternal networks provide the support for you to express your views and make apositive difference.
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