UI/UX Developer

4 weeks ago

Hyderabad, India C1 Full time

The Application Development – UX/UI (UX/UI developer) is a role reporting into the Development Manager. The UX/UI developer drives innovative User Experience and User Interface (UX/UI) designs for ConvergeOne (C1) software products. This is sometimes referred-to as frontend development. The UX/UI developer identifies and prioritizes UI/UX requirements, builds the technical design, and leads a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of UX/UI software. The UX/UI developer will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings.

Essential Functions

  • Per the product roadmap(s) and continuous requirements definition: design and develop User Interfaces incorporating leading-edge User Experience concepts for C1 software products or new features for assigned GA products
  • Design and development of custom UX/UI features for GA products
  • Working with Professional Services, implementation, cutover and support for new GA UX/UI products, features and customizations
  • Working with the Customer Success Centers, provide Tier 3/4 Day2 services including troubleshooting, diagnosis and bug fixes for assigned UX/UI products, features and customizations
  • Provide UX/UI subject matter expertise for Managed Services Offers
  • Mentor the software development team including Software Developers, Contractors and Interns carrying out tasks associated with the above Essential Functions to design, develop and CI/CD new UX/UI products, features and customizations
  • Assemble requirements for new UX/UI features for the product roadmap. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation
  • Update and maintain UX/UI technical documentation and code repositories
  • Participate in the support of the presales process for UX/UI software products

Additional Specific Duties and Responsibilities

  • Stay current on evolving programming languages and development methodologies
  • Stay current on evolving Customer Experience Management (CX) technologies, applications and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions
  • Evaluate and scope application development initiatives
  • Provide technical guidance and input for the Go-To-Market activities for assigned GA products

Required Qualifications

  • Minimum BSEE/CS or equivalent mix of education and experience
  • 6+ Years’ Experience and In-Depth Knowledge with Telephony and Customer Experience Management UX/UIs and Application Development
  • 4 + Years’ Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management
  • Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc.
  • Hands-on knowledge of: current generation programming languages such as Node.js, React.js, Angular, Express, GraphQL, jQuery; services such as GitHub; and Docker
  • Hands-on experience with HTML technologies such as CSS, Bootstrap, Material/Mui, Tailwind
  • Wireframe UX design tools knowledge such as Figma, Balsamic, Wireframing
  • Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors’ platforms
  • Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies.

Desired/Preferred Qualifications

  • Deep technical understanding of Application Programming Interfaces for: the major and evolving CCI vendors including Avaya, Cisco, Genesys, Twilio and Amazon; enterprise application software such as Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, etc.; and the emerging Virtual Assistant/bot solutions.
  • Experience with building vertical-specific (e.g., insurance, banking, and healthcare) UX/UIs
  • Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes
  • Experience with “Big Data” analytics platforms

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