Head of Colleague Experience UX

Job title:Head ofColleague Experience UX

Location:  HYD

Function: Product andTech

No. of direct reports: 3-4

No.of non-direct reports: 15

Reports to: Director of UX

Purpose of role

As Head of Colleague Experience UX, you will be responsible for driving the creation of quality driven, internal- centric experiences that support our colleagues to deliver a world class experience to our customers. You will work with your counterparts in other departments to set and work towards an experience vision that supports and aligns our various internal functions. Colleague Experience covers a multitude of systems and journeys so you will possess an ability to understand product strategy at both the individual and collective level.

You will take ownership of setting the direction for the team focused on defining the experience that will enable Ivy’s customer experiences. As a member of the UX leadership team there is an expectation to support mentoring and developing people across the entire UX team

Practically your team will be comprised of both Product and Content Designers and cover a multitude of skills and abilities. Your remit will also cover taking responsibility for ensuring the right resourcing capacity and capability  is  aligned  with  cross-functional  squads.  This  will  involve  understanding  the  future  experience roadmap and balancing the development of your current team, adding strength and depth where required.

The Colleague  Experience  UX  team  will  be  globally  distributed  so  you  must  be  comfortable  leading  and motivating your team in a hybrid environment. With a passion for complex user problems, you will build a team around the importance of  this challenge. You will seek inspiration outside of the gaming industry, seeing examples such as Salesforce, Microsoft, and WorkDay as equally valid use-cases to those within gaming.

You will also work with research to ensure an insight led approach to solving user and business problems. Furthermore, you will coordinate and align with design ops and strategy in ensuring the colleague experience pillar deliver to the wider UX and experience strategies.

As Head of Colleague Experience UX, you will be responsible for driving the creation of quality driven, internal- centric experiences that support our colleagues to deliver a world class experience to our customers. You will work with your counterparts in other departments to set and work towards an experience vision that supports and aligns our various internal functions. Colleague Experience covers a multitude of systems and journeys so you will possess an ability to understand product strategy at both the individual and collective level.

You will take ownership of setting the direction for the team focused on defining the experience that will enable Ivy’s customer experiences. As a member of the UX leadership team there is an expectation to support mentoring and developing people across the entire UX team

Practically your team will be comprised of both Product and Content Designers and cover a multitude of skills and abilities. Your remit will also cover taking responsibility for ensuring the right resourcing capacity and capability  is  aligned  with  cross-functional  squads.  This  will  involve  understanding  the  future  experience roadmap and balancing the development of your current team, adding strength and depth where required.

The Colleague  Experience  UX  team  will  be  globally  distributed  so  you  must  be  comfortable  leading  and motivating your team in a hybrid environment. With a passion for complex user problems, you will build a team around the importance of  this challenge. You will seek inspiration outside of the gaming industry, seeing examples such as Salesforce, Microsoft, and WorkDay as equally valid use-cases to those within gaming.

You will also work with research to ensure an insight led approach to solving user and business problems. Furthermore, you will coordinate and align with design ops and strategy in ensuring the colleague experience pillar deliver to the wider UX and experience strategies.

Key responsibilities

As the Head of Colleague Experience UX your responsibilities will be diverse, however below are some key to success in the role.

•     Develop  and  execute  a  comprehensive  UX  strategy  that  aligns  with  the  overall  business objectives and ensures exceptional experiences.

•     Lead,  mentor,  and  inspire  a  team  of  UX  designers,  providing  guidance,  feedback,  and fostering a culture of creativity, innovation, and collaboration.

•     Work closely with other UX heads to ensure a connected experience between internal and external objectives.

•     Collaborate  closely  with  product  managers,  commercial  owners,  technology,  and  other stakeholders  to  ensure  seamless  integration  of  the  experience  vision  for  our  internal

customers

•     Champion user-centric design methodologies, ensuring that design decisions are rooted in deep user insights, feedback, and usability best practices.

•     Oversee the creation of interactive user interfaces, journeys and visual designs that optimize user efficiency and accuracy.

•     Foster a culture of design thinking and innovation throughout the organization, encouraging creative problem-solving and the development of user-centric solutions.

•     Uphold  the  highest  standards  of  integrity,  ethics,  and  professionalism  in  all  UX  design activities.

This role sits as part of the UX management team at Ivy and as such your responsibilities will on occasion sit more broadly than colleague experience. This will centre around the drive for team development towards excellence and in ensuring colleague experience sits as part of a cohesive brand experience.

Essential:

•   Expert workingknowledge of user centre designand associatedprocesses and methodologies

•   Strong foundationin researchand analysisin ensuringan insightled approachto problemsolving

•    Expert  approach  to  adapting  and  utilising  different  UX  outputs  to  tell  the  appropriate  story  withcolleagues across the business.

•    Strong foundations inproduct design from user journeymapping through to brand applicationto visualdesign

•    Experience  leading  teams  in  delivering  exceptional  experiences  in  a  global  distributed  crossfunctional environment

•    Experience defining apeople led strategy and coordinatingits executionwith adesign ops

•   Considerable experiencedelivering an experience across acomplex experience ecosystem

Desired:

•   Experience in a complex,enterprise organisation

•    Support managing budgets

•   Experience workingfor acompany where internal user optimisationis keyto success

Managerial responsibilities:

•   Directly manage a groupof UXmanagers and lead level teamexperts

•    Ensure  the  colleague  experience  team  support  business  and  industry  requirements  regardingresponsible gaming and regulation

•    Indirectly manage asizeable UX team consisting ofproduct and content designers ofall levelsof experience and expertise

•    Set colleague experiencespecific OKRs that align withwider businessand UXdirection

•    Recruit and developtalent that complement the teamand supportsthe positiveculture within UX

Leadership responsibilities:

•Set the visionand directionfor theteam incontext of both the colleagueexperience and culture within which itis delivered

•Be the team’smanager, coach and be willingto gothat extramile insupport of team growth and satisfaction

•Have an eye forthe nextUX starwho willcomplement the team

•Live the ideathat theteam isonly asstrong as the sum ofits parts

•Employ  a  sense  of  empathy  for  our  customers  and  team  members  and  ensure  each  person understands their personal journeywith Ivy

•Measure success bythe performanceand achievementsof theteam

• Stakeholder engagement:You willbuild anddevelop effective stakeholder relationships based on shared goals andrespect

•  Collaboration: By nature, youwill bean effectivecommunicator and storyteller

• Team evolution: Youwill investin theteam, includingyourself constantly looking for newopportunities to improve

•  Insight driven: Youwill buildunderstanding not based on opinion,but thesound foundationsof insightto understand the problemfrom multipleangles

•  Direction  oriented:  Be  clear  in  setting  a  long-term  vision  but  conscious  of  breaking  it  down  intomeasurable steps

•  Set the bar:You willdefine how the team judgesuccess

Diversity andequal opportunities:

As a globalemployer, Ivy is committed to providing a safe, fun, and inclusive culturewhere our people feel like they truly belong.

We are amulticultural business that values, celebrates and respects individualdifferences, so whatever your sexuality, gender, gender identity, ability, age,race, religion or belief, you will have a voice here, and the space to do yourbest work.

Our diverseinternal networks provide the support for you to express your views and make apositive difference.