Revenue Manager

10 hours ago


Gurugram, India MakeMyTrip Full time

About the Opportunity:

Role:
Revenue Manager

Level:
Deputy Manager/Manager

Reporting To:
Senior Manager - Category Manager

Location:
Gurugram

About the Function:

Being the largest online travel aggregator in India, MMT witnesses a sizeable number of users visiting the app and transacting every day. The Ground Transport(GT) business offers an unmatched booking experience to this vast user base, with the widest range of Bus, Rail, and Cab booking options—also playing a crucial role in acquiring new users, especially from Tier 2 and Tier 3 cities across India.

This is further complemented by a world-class post-booking experience—whether it's through the app's numerous self-help features or our hand-picked executives who strive to deliver customer delight at every step. The Ground Transport SBU embraces a strong innovation mindset and has consistently launched industry-first features that make the booking experience truly seamless and delightful.

At MMT, the Ground Transport unit takes immense pride in its team members who work tirelessly to champion the best possible experience for our users. An orchestra of product managers, tech developers, designers, researchers, and revenue managers comes together to ensure we continue to lead and differentiate ourselves in the industry.

About the role:

As part of the GT Online Revenue function, you will join a whip-smart team responsible for managing revenue, driving growth, and increasing profitability. You will embody our values of consumer focus, commitment to results, and continuous improvement by developing innovative solutions that raise challenging questions and demand both creative and practical answers.

The ideal candidate is an independent, self-starting, quick-witted, entrepreneurial, and intellectually curious individual. This person must excel at cross-functional collaboration, blend creativity with strong organizational skills, manage deliverables under tight deadlines, and consistently produce high-quality work under pressure.

What will you be doing:

P&L and Revenue Management

  • Own and manage the business P&L, working with internal stakeholders to devise strategies aimed at achieving revenue goals.
  • Closely monitor performance parameters, ensuring tight control over key business KPIs such as conversions, transactions, and margins.
  • Conduct deep dives into competitor pricing data and use insights to inform category pricing strategies.
  • Adjust pricing strategies based on demand signals and market conditions to maintain competitiveness and maximize revenue.

Growth Strategy Development

  • Define annual and quarterly plans based on short- and long-term growth strategies, influencing key cross-functional teams to align on common objectives.
  • Develop and implement initiatives focused on customer acquisition.
  • Analyze demand signals and traffic data to understand business and marketing trends.
  • Use these insights to shape business and marketing strategies, driving greater engagement and higher conversion rates.

Customer Engagement & Marketing Collaboration

  • Work closely with the marketing team to develop and execute customer engagement strategies and campaigns that maximize customer lifetime value.
  • Lead tactical initiatives around active revenue drivers such as pricing, seasonal trends, and topical promotions using relevant marketing channels.
  • Collaborate with various marketing functions to maximize order volumes while maintaining a healthy ROAS.

Collaboration with Product & Operations Stakeholders

  • Partner with product teams to develop first-class, customer-centric experiences.
  • Work with operations teams to streamline processes that drive strong NPS and CSAT scores.

Data Analysis & Reporting

  • Create and maintain rich, interactive visualizations through effective data interpretation and analysis.
  • Integrate reporting components from multiple data sources to provide actionable insights to stakeholders.
  • Apply statistical methods to analyze data and answer key business questions, identifying opportunities to improve efficiency and performance.

Qualification & Experience:

  • An Engineering or Management graduate from a reputed institute with 2-6 years of experience in P&L management or category management roles within a consumer-facing, technology-enabled business or product.
  • Experience of working in an online product ecosystem would be advantageous
  • Good understanding of the product category, market, and growth opportunities in order to implement strategic and targeted action plans to achieve goals
  • Data analytics and financial modeling ability Google Analytics/ Omniture, SQL, Advanced MS Excel desirable

Key Success Factors for the Role:

  • A mindset that consistently focuses on return on investment, business outcomes, and revenue growth.
  • High energy, team-oriented, and brings a positive, can-do attitude.
  • Strong understanding of data analysis, with hands-on experience in data-driven decision-making.
  • Proven track record of driving business growth through both tactical and strategic initiatives. Excellent communication skills and strong stakeholder management capabilities.
  • Exceptional attention to detail, with the ability to manage multiple projects simultaneously

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