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Senior Voip Engineer

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Delhi, India TIGI HR Full time
POSITION: Senior VOIP Engineer LOCATION: Ahmedabad
BUDGET: 16 LPA
About Role:
This will involve troubleshooting network and system issues, as well as staying updated on code and feature releases, and collaborating with engineering to identify and address bugs and workarounds for clients. You will also work closely with internal teams to maintain processes, knowledge articles, and instructions for both internal and external customers, ensuring smooth operations and excellent customer service.
Job description:
● Need to manage client communication.
● Need to install, configure and maintain the softwares.
● Communicate with the QA and Dev team for issues and provide proper information
for a particular issue.
● Build and configure tools to reduce the occurrence of errors and improve customer
experience
● Perform root cause analysis for errors
● Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL,
MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per
requirement.
● Provide technical assistance in Web Server, Database Server, VoIP Applications, etc
to the internal/external customers.
● Need to provide training to the team.
● Manage High Availability and DB replication
● Need to work and resolve issues in defined SLA to increase customer satisfaction
Requirements:
● Excellent communication skills & Should be able to communicate & write in English
● Strong knowledge of Linux
● Excellent knowledge of VoIP and SIP
● Should have experience in installation & configuration of Products
● Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH,
OpenSIPS, Kamailio
● Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables
● Must have excellent analytical and troubleshooting skills
● Good knowledge of Mysql, Mongo Database
● Experience & knowledge of Database Replication & Heartbeat configuration will be
required.
● Good experience in Client Support.