Voip engineer
4 weeks ago
Good Day
Warm greetings from CSS Corp, Chennai
Below is the Job Description for your reference,
Domain: Telecom VOIP Platform
Location: Chennai
Shifts: 24x7 ( US Shift )
Skills Required:
Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, Web RTC.
Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.
Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaa S, CPaa S platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.
Common Job description:
1) Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
2) Timely handoff (escalation) of cases that require technical assistance to NOC etc.
3) Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
4) Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise
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