VOIP Support Engineer
3 weeks ago
- Need to manage client communication.- Need to install, configure and maintain the softwares.- Communicate with the QA and Dev team for issues and provide proper information for a particular issue.- Build and configure tools to reduce the occurrence of errors and improve customer experience- Perform root cause analysis for errors- Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.- Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers.- Need to provide training to the team.- Manage High Availability and DB replication- Need to work and resolve issues in defined SLA to increase customer satisfaction.
Eligibility Criteria:
- Excellent communication skills & Should be able to communicate & write in English- Strong knowledge of Linux- Excellent knowledge of VoIP and SIP- Should have experience in installation & configuration of Products- Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio- Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables- Must have excellent analytical and troubleshooting skills- Good knowledge of Mysql, Mongo Database- Experience & knowledge of Database Replication & Heartbeat configuration will be required..- Good experience in Client Support
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VOIP Support Engineer
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Delhi, India Ecosmob Technologies Full timeKey ResponsibilitiesNeed to manage client communication.Need to install, configure and maintain the softwares.Communicate with the QA and Dev team for issues and provide proper information for a particular issue.Build and configure tools to reduce the occurrence of errors and improve customer experiencePerform root cause analysis for errorsDeploy...
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VOIP Support Engineer
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delhi, India Ecosmob Technologies Full timeKey Responsibilities - Need to manage client communication. - Need to install, configure and maintain the softwares. - Communicate with the QA and Dev team for issues and provide proper information for a particular issue. - Build and configure tools to reduce the occurrence of errors and improve customer experience - Perform root cause analysis for errors -...
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