VOIP Engineer
3 weeks ago
Good Day
Warm greetings from CSS Corp, Chennai
Below is the Job Description for your reference,
Domain: Telecom VOIP Platform
Location: Chennai
Shifts: 24x7 ( US Shift )
Skills Required:
- Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.- Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.- Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.- Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.- Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.- Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.
Common Job description:
1) Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
2) Timely handoff (escalation) of cases that require technical assistance to NOC etc.
3) Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
4) Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise
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