Senior VOIP Support Engineer

3 weeks ago


Delhi, India client Full time
=> Practical working experience of minimum 5 years as VOIP Support Role
=> Must - Linux ( hands on experience ), SIP ( hands on experience ), Open Source VOIP Technologies such as Asterisk, FreeSwitch, OpenSips etc.
Requirements:
● Excellent communication skills & Should be able to communicate & write in English
● Strong knowledge of Linux
● Excellent knowledge of VoIP and SIP
● Should have experience in installation & configuration of Products
● Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH,
OpenSIPS, Kamailio
● Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables
● Must have excellent analytical and troubleshooting skills
● Good knowledge of Mysql, Mongo Database
● Experience & knowledge of Database Replication & Heartbeat configuration will be
required.
● Good experience in Client Support.
Job description:
● Need to manage client communication.
● Need to install, configure and maintain the software.
● Collaborate with cross functional teams for issues and provide proper information
for a particular issue.
● Build and configure tools to reduce the occurrence of errors and improve customer
experience
● Perform root cause analysis for errors
● Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL,
MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per
requirement.
● Provide technical assistance in Web Server, Database Server, VoIP Applications, etc
to the internal/external customers.
● Need to provide training to the team.
● Manage High Availability and DB replication
● Need to work and resolve issues in defined SLA to increase customer satisfaction
Package: Up to 15LPA (can stretch a bit if there is right talent)
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