Client Partner

2 weeks ago


Mumbai, India Xebia Full time

Job Summary:

The Client Partner is responsible for managing and growing strategic client relationships, driving revenue, and ensuring client satisfaction. This role requires a blend of account management expertise, strategic thinking, and leadership capabilities to deliver client success and align company services to client needs.

Key Responsibilities:

Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, fostering strong relationships at all levels.
  • Understand client business challenges and objectives to provide tailored solutions.
  • Ensure timely delivery of services, addressing concerns, and maintaining high levels of client satisfaction.

Revenue Growth:

  • Identify opportunities for upselling and cross-selling across services and solutions.
  • Develop account growth strategies and drive the execution of revenue targets.
  • Collaborate with internal teams to prepare proposals and negotiate contracts.

Strategic Leadership:

  • Act as a trusted advisor by providing industry insights and strategic guidance.
  • Develop a deep understanding of client industries and markets to recommend innovative approaches.
  • Partner with delivery teams to ensure quality execution of projects and alignment with client goals.

Operational Excellence:

  • Monitor account performance and maintain accurate records in CRM systems.
  • Lead periodic business reviews with clients to showcase value delivered and plan future initiatives.
  • Address and resolve issues proactively to strengthen client trust and relationships.

Qualifications and Skills:

  • Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
  • Proven track record in account management, client engagement, and revenue generation.
  • Strong interpersonal, communication, and negotiation skills.
  • Analytical and strategic thinker with excellent problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with CRM tools and account management practices.

Preferred Experience:

  • 10 years of experience in client management, business development, or related roles.
  • Prior experience in (industry-specific knowledge, e.g., IT services, consulting, etc.).
  • Proven ability to manage C-level relationships.

Key Performance Indicators (KPIs):

  • Client satisfaction and Net Promoter Score (NPS).
  • Revenue growth and account expansion.
  • Retention rate of key clients.
  • Timely delivery and quality of services.


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